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Interactions International
is back for 2024!

Join the leading CX industry event to experience first-hand the latest innovation, insights, expert analysts and best practices you need to transform your business. Learn how to master AI in customer experience from the biggest community of global CX leaders. Register for free today.

Why Attend?

We are delighted to announce our biggest live customer experience event of the year, Interactions International is coming back to London for our in-person event.

Join us at Woolwich Works on 24th & 25th June where we will propel you into the future of customer experience. Find out how to stay ahead of your customer’s expectations and your competition today.

Hear from our CEO, Barak Eilam, industry-leading analysts, top executives, CX experts and customers with first-hand experience using NICE’s technology. You’ll have a front row seat as they reveal how to master CXi and successfully deliver smart proactive self-service and human-like conversational AI.

Be Inspired

Join NICE CEO, Barak Eilam, President of CX, Barry Cooper and President CE International, Darren Rushworth as they each share their vision around trends and innovations that are changing the outlook of CX.
Register today for free to secure your place and keep up to date with the latest event announcements.

Barak Eilam

CEO
NICE

Barry Cooper

President of CX
NICE

Darren Rushworth

President,
International
NICE

Jennie Mummery

Senior Supporter
Engagement Manager

Alzheimer's Society

Bradley Fitzakerley

Transformation
Specialist

Atlanta Group

Sam Webster

Senior Manager,
WFM & Analytics

Carnival UK

Rene Klaassen

Business Consultant

Dutch Railways

Tobias Hoegen

Solution Architect

Dutch Railways

Nick Hughes

Divisional Director

Reed Wellbeing

Sisi Wan

Senior Director
Analytics, APAC

Teleperformance

Chris Knop

Vice President,
Reservations

Shangri-La
Group

Agenda

We have a packed agenda, focused on helping you leverage AI in every part of your business. Don’t miss exciting best practices sessions from leading industry analysts, CX leaders, and NICE experts.

Monday, June 24 - EDU Day
Tuesday, June 25 - Interactions International
Monday, June 24 - EDU Day
10:30 am
Registration opens
11:30-1:00 am
AI revolution in CX: A sneak peek (Customers & Partners)
1:00-2:00 pm
Lunch @ Innovation Hall
2:00-3:00 pm
NUG WFM 
(Customers)
NUG CXone
(Customers)
Fireside Chat
(Partners)
3:00-3:30 pm
Break @ Innovation Hall
3:30-4:00 pm
NUG WFM 
(Customers)
NUG CXone
(Customers)
4:00-6:00 pm
Welcome Reception (All)
Tuesday, June 25 - Interactions International
9:00-9:45 am
Registration
9:45 am
Welcome Address
10:00 am
CEO Address
10:40 am
Break
10:55 am
The Road to The Future Roadmap & Vision
11:55 am
Winning with Innovation
12:20 pm
Lunch @ Innovation Hall
1:25-1:50 pm
Breakout Session #1
1:55-2:20 pm
Breakout Session #2
2:20 pm
Break
2:35-3:00 pm
Breakout Session #3
3:05-3:30 pm
Breakout Session #4
3:30 pm
Break
3:45 pm
The Next Frontier: CX Trends Shaping the Future
4:10 pm
CX Excellence Awards Ceremony
4:35 pm
Celebrity Speaker
5:00 pm
Closing Address
5:10-7:00 pm
Closing Party Entertainment

*Agenda subject to change

Thank you to ourSponsors
Gold and Silver Sponsors

Partner Sponsorship Opportunities

Don’t miss this fantastic opportunity to rapidly increase your brand awareness and share your value proposition with a broad and receptive CX audience. Gain invaluable access to an audience of 600+ key decision makers and influencers who are actively looking for NICE solutions. Generate leads at the biggest in-person CX event of the year!

Register Now

Intercontinental – The O2, Greenwich

Distance from venue – Drive: 20 minutes, Elizabeth Line: 30 minutes, Riverboat: 25 minutes
We have secured the following room rates on the following dates, based on Run of House Guestrooms. Please be advised that these rates are only available until 8th May and are limited in availability. After 8th May, if the hotel has availability, accommodation rates will be quoted based on the best available rate at the time of booking and may alter.

Date

Saturday, 22nd June
Sunday, 23rd June
Monday, 24th June
Tuesday, 25th June

Accommodation Rate

£359.00 inc VAT & Breakfast
£359.00 inc VAT & Breakfast
£359.00 inc VAT & Breakfast
£359.00 inc VAT & Breakfast

Guest Cancellation Policy – Free cancellation up to 30 days prior to arrival date.Payment Terms – Payment will be made at the time of booking the room.Booking Process – Attendees can make reservations using this link https://book.passkey.com/e/50813061

Novotel, London ExCel

Distance from venue – Drive: 30 minutes, Elizabeth Line: 15 minutes, DLR: 30 minutes
We have secured the following room rates on the following dates, based on EXEC rooms. Please be advised that these rates are only available until 22nd May and are limited in availability. After 22nd May, if the hotel has availability, accommodation rates will be quoted based on the best available rate at the time of booking and may alter.

Date

Saturday, 22nd June
Sunday, 23rd June
Monday, 24th June
Tuesday, 25th June

Accommodation Rate

£285.00 inc VAT & Breakfast
£310.00 inc VAT & Breakfast
£335.00 inc VAT & Breakfast
£335.00 inc VAT & Breakfast

Guest Cancellation Policy – Free cancellation up to 10 days prior to arrival date.Payment Terms – Payment will be made at the time of booking the room.Booking Process – Attendees can make reservations using this link https://all.accor.com/promotions-offers/hotel-events/owm016825-001-nice-interactions-international.en.shtml

IBIS, London ExCel

Distance from venue – Drive: 30 minutes, Elizabeth Line: 15 minutes, DLR: 30 minutes
We have secured the following room rates on the following dates, based on Run of House Guestrooms. Please be advised that these rates are only available until 22nd May and are limited in availability. After 22nd May, if the hotel has availability, accommodation rates will be quoted based on the best available rate at the time of booking and may alter.

Date

Saturday, 22nd June
Sunday, 23rd June
Monday, 24th June
Tuesday, 25th June

Accommodation Rate

£205.00 inc VAT & Breakfast
£230.00 inc VAT & Breakfast
£270.00 inc VAT & Breakfast
£270.00 inc VAT & Breakfast

Guest Cancellation Policy – Free cancellation up to 10 days prior to arrival date.Payment Terms – Payment will be made at the time of booking the room.Booking Process – Attendees can make reservations using this link https://all.accor.com/promotions-offers/hotel-events/owm016825-001-nice-interactions-international.en.shtml