Welcome to
the greatest
CX conference

Interactions CX World Tour APAC is where the future of CX is defined. Across multiple cities in the Asia Pacific, Interactions CX World Tour APAC is where CX experts and leaders come together to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business.

Don’t miss out on the opportunity to create a NiCE World!

Immerse Yourself

Interactions CX World Tour APAC is loaded with an inspiring agenda, including insights and expert panels, discussing everything you need to know about world-class CX innovation.

Elevate your Experience

Hear from our customers with first-hand experience using NiCE’s technology and master the art of AI in CX to successfully deliver a frictionless customer experience.

Explore & Connect

Network and associate with industry leaders and practitioners to share CX best practices, interact with NiCE experts and see up-close the latest innovations in Generative AI, cloud, digital and much more. 

Discover & Delight

Have a blast with fun activities and be prepared to be wowed with more announcement coming soon. Interactions CX World Tour APAC has it all!

AGENDA

SOL Rooftop

Skycity Adelaide, North Terrace, Level 9, Adelaide South Australia 5000

12:00pm

Arrival & Welcome Drinks

12:30pm

Opening Address

12:35pm

Lunch Begins

1:15pm

CX Innovation Session - NiCE Roadmap

2:00pm

Northline - Case Study

2:30pm

Closing Address

2:40pm

Networking

SPEAKER

Rod Lester

Managing Director, ANZ

Tim Huggins

Senior Portfolio Consultant, NiCE

Jorg Both

Head of Business Systems, Northline

Viaduct Events Centre Venue Hire | Auckland Conventions

161 Halsey Street, Wynyard Quarter

1:00pm

Arrival & Welcome Drinks

1:30pm

Welcome & Opening Address

1.40pm

CX Innovation & NiCE Roadmap

2:05pm

CXone Mpower & AI Demos

2:25pm

Whakarongorau Aotearoa-Case Study

2:55pm

ServiceNow - Fulfilling the Promise of AI-driven CX

3:20pm

Afternoon Refreshments

3:50pm

2degrees - Case Study

4:20pm

IAG NZ - Case Study

4:50pm

Closing Address

5:00pm

Networking & Entertainment

7:00pm

Event Concludes

SPEAKER

Rod Lester

Managing Director, ANZ

Gregg Widdowson

Director, Portfolio Sales Engineering EMEA, NiCE

Ben Hancock

Manager, ANZ - Digital, Analytics & AI, NiCE

Cameron Adams

Senior Manager, Solution Consulting, ServiceNow

Wayne Anderson

GM Digital Delivery, 2degrees

Anna Campbell

Chief Support Services Officer, Whakarongorau Aotearoa

Rasheed Dean

Transformation Lead, IAG NZ

Sofitel Melbourne on Collins

25 Collins Street 3000 MELBOURNE Australia

1:00pm

Arrival & Welcome Drinks

1:30pm

Welcome & Opening Address

1.45pm

CX Innovation & NiCE Roadmap

2:15pm

CXone Mpower & AI Demos

2:45pm

2degrees - Case Study

3:15pm

Afternoon Refreshments

3:50pm

ServiceNow - Fulfilling the promise of AI-driven CX

4:15pm

Championing the Human Side of AI and Customer Experience

4:45pm

Closing Address

4:55pm

Networking & Entertainment

7:00pm

Event Concludes

SPEAKER

Tim Harris

General Manager, Interaction Orchestration

Rod Lester

Managing Director, ANZ

Cameron Adams

Senior Manager, Solution Consulting, ServiceNow

Ben Hancock

Manager, ANZ - Digital, Analytics & AI, NiCE

Simon Lane

GM Digital Delivery, 2degrees

Tinnille Whiley

Championing the Human Side of AI and Customer Experience

W Hotel

31 Wheat Road, Sydney New South Wales 2000

1:00pm

Arrival & Welcome Drinks

1:30pm

Welcome & Opening Address

1.40pm

CX Innovation & NiCE Roadmap

2:05pm

Championing the Human Side of AI and Customer Experience

2:30pm

CXone Mpower & AI Demos

2:55pm

2degrees - Case Study

3:20pm

Afternoon Refreshments

3:50pm

Whakarongorau Aotearoa- Case Study

4:15pm

ServiceNow - Fulfilling the promise of AI-driven CX

4:45pm

Closing Address

5:00pm

Networking & Entertainment

7:00pm

Event Concludes

SPEAKER

Tim Harris

General Manager, Interaction Orchestration

Rod Lester

Managing Director, ANZ

Anna Campbell

Chief Support Services Officer, Whakarongorau Aotearoa

Ben Hancock

Manager, ANZ - Digital, Analytics & AI, NiCE

Simon Lane

GM Digital Delivery, 2degrees

Cameron Adams

Senior Manager, Solution Consulting, ServiceNow

Tinnille Whiley

Championing the Human Side of AI and Customer Experience

VENUE NAME

location address

1:00pm

Arrival

1:30pm

Welcome & Opening Address

1:40pm

Keynote Speaker

2:20pm

Closing Address

2:50pm

Customer Fireside Chat

3:25pm

Afternoon Refreshments

3:55pm

Speaker

4:25pm

Customer Fireside Chat

4:55pm

CX Innovation Session - NiCE Roadmap

5:10pm

Drinks & Canapes

7:00pm

Event Concludes

SPEAKER

Name of speaker

Professor, Faculty of Letters, Meiji University | Author

Name of speaker

Professor, Faculty of Letters, Meiji University | Author

Name of speaker

Professor, Faculty of Letters, Meiji University | Author

VENUE NAME

location address

1:00pm

Arrival

1:30pm

Welcome & Opening Address

1:40pm

Keynote Speaker

2:20pm

Closing Address

2:50pm

Customer Fireside Chat

3:25pm

Afternoon Refreshments

3:55pm

Speaker

4:25pm

Customer Fireside Chat

4:55pm

CX Innovation Session - NiCE Roadmap

5:10pm

Drinks & Canapes

7:00pm

Event Concludes

VENUE NAME

location address

1:00pm

Arrival

1:30pm

Welcome & Opening Address

1:40pm

Keynote Speaker

2:20pm

Closing Address

2:50pm

Customer Fireside Chat

3:25pm

Afternoon Refreshments

3:55pm

Speaker

4:25pm

Customer Fireside Chat

4:55pm

CX Innovation Session - NiCE Roadmap

5:10pm

Drinks & Canapes

7:00pm

Event Concludes

Jim Thompson House Museum

6 Soi Kasemsan 2, Rama 1 Road, Bangkok

4:00 PM

Registration

4:15 PM

Let the Show Begin

4:30 PM

Reach for the Stars: Achieve the Ultimate CX Success

5:10 PM

Break New Ground: Uncharted Journey (CXone Mpower)

5:50 PM

Coffee/ Tea Break

6:10 PM

Hunger for Success

6:50 PM

Rise to the Occasion (Interaction Analytics)

7:20 PM

Create Your NiCE World

7:30 PM

Dinner and Networking

SPEAKER

Sanjay Gupta

VP, South Asia & Middle East, NiCE

Mark Harington

VP, Solutions Engineering, International, NiCE

Parinya Pattayanun

Country Manager, Thailand, NiCE

Shivanu Shukla

Principal Advisor, Twimbit

Chiew Sin Kwang

Chief Digital Officer, Daythree

Napoldej Kitchanpaiboon

Managing Director, Contact Centre, Advanced Info Service (AIS)

BGC Arts Center

26th corner 9th Avenue, BGC, 1634 Taguig

4:00 PM

Registration

4:15 PM

Let the Show Begin

4:40 PM

Reach for the Stars: Achieve the Ultimate CX Success

5:20 PM

Break New Ground: Uncharted Journey (CXone Mpower)

5:50 PM

Coffee/ Tea Break

6:10 PM

Hunger for Success

6:50 PM

Teamwork Makes the Dream Work (WFM)

7:20 PM

Create Your NiCE World

7:30 PM

Dinner and Networking

SPEAKER

Sanjay Gupta

VP, South Asia & Middle East, NiCE

Sandeep Mallya

Director, Solution Engineering, NiCE

Liah Vazana

Country Leader, Philippines, NiCE

Gerry Topacio

Country Manager, Philippines, NiCE

Shivanu Shukla

Principal Advisor, Twimbit

Jil De Jesus

SVCPD and Business Unit Leader, CGI

RJ Limyu

AVP for CX Interactions Management & Value Realization, Globe Telecom

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What our Attendees say

I really learned a lot about AI and that it has really entered the age of expansion

The thing I liked about Interactions are the customer stories

Interactions has been informative, sharing trend of the future

Great understanding on how different businesses are using the CX platform