Welcome to
the greatest
CX conference
Interactions CX World Tour APAC is where the future of CX is defined. Across multiple cities in the Asia Pacific, Interactions CX World Tour APAC is where CX experts and leaders come together to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business.
Don’t miss out on the opportunity to create a NiCE World!
Immerse Yourself
Interactions CX World Tour APAC is loaded with an inspiring agenda, including insights and expert panels, discussing everything you need to know about world-class CX innovation.
Elevate your Experience
Hear from our customers with first-hand experience using NiCE’s technology and master the art of AI in CX to successfully deliver a frictionless customer experience.
Explore & Connect
Network and associate with industry leaders and practitioners to share CX best practices, interact with NiCE experts and see up-close the latest innovations in Generative AI, cloud, digital and much more.
Discover & Delight
Have a blast with fun activities and be prepared to be wowed with more announcement coming soon. Interactions CX World Tour APAC has it all!
AGENDA
ITC Maratha, Mumbai, Grand Ballroom
Sahar, Andheri (E), Mumbai - 400099, Maharashtra
9:15 AM
9:45 AM
9:50 AM
10:05 AM
10:25 AM
11:10 AM
11:30 PM
12:15 PM
1:00 PM
2:00 PM
2:30 PM
3:00 PM
3:45 PM
4:15 PM
4:45 PM
5:45 PM
6:00 PM
6:30 PM
SPONSORS
Platinum Sponsor
Gold Sponsor
SPEAKERS
Scott Russell
CEO, NiCE
Darren Rushworth
President, CX International, NiCE
Sanjay Gupta
VP, South Asia & Middle East, NiCE
Shiv Khera
Author, Motivational Speaker & Leadrship Coach
Samir Kale
Director Sales, India, NiCE
Gregg Widdowson
Director, Portfolio Sales Engineering EMEA, NiCE
Sandeep Mallya
Director, Solution Engineering, NiCE
Nadia Younan
Manager, Agent Engagement, APAC, NiCE
Gopinath Bailur
CTO, Exato
Anorag Bhandarkar
Sr. VP- CX & Analytics Exato
Gaurav Chugh
Head - Axis Virtual Centre, Axis Bank
Sharatee Ghosh
CMO, Aditya Birla Sun Life Insurance
Ramita Vikram
Panelist - VP and Head - Customer Experience, Akasa Air
Amit Khanna
Partner, Customer Transformation, PwC India
Anand Vishwanathan
AVP – Customer Interaction Suite, Tata Communications
SOL Rooftop
Skycity Adelaide, North Terrace, Level 9, Adelaide South Australia 5000
12:00pm
12:30pm
12:35pm
1:15pm
2:00pm
2:30pm
2:40pm
SPEAKERS
Rod Lester
Managing Director, ANZ
Tim Huggins
Senior Portfolio Consultant, NiCE
Jorg Both
Head of Business Systems, Northline
Viaduct Events Centre Venue Hire | Auckland Conventions
161 Halsey Street, Wynyard Quarter
1:00pm
1:30pm
1.40pm
2:05pm
2:25pm
2:55pm
3:20pm
3:50pm
4:20pm
4:50pm
5:00pm
7:00pm
SPEAKERS
Rod Lester
Managing Director, ANZ
Gregg Widdowson
Director, Portfolio Sales Engineering EMEA, NiCE
Ben Hancock
Manager, ANZ - Digital, Analytics & AI, NiCE
Cameron Adams
Senior Manager, Solution Consulting, ServiceNow
Wayne Anderson
GM Digital Delivery, 2degrees
Anna Campbell
Chief Support Services Officer, Whakarongorau Aotearoa
Rasheed Dean
Transformation Lead, IAG NZ
Sofitel Melbourne on Collins
25 Collins Street 3000 MELBOURNE Australia
1:00pm
1:30pm
1.45pm
2:15pm
2:45pm
3:15pm
3:50pm
4:15pm
4:45pm
4:55pm
7:00pm
SPEAKERS
Tim Harris
General Manager, Interaction Orchestration
Rod Lester
Managing Director, ANZ
Cameron Adams
Senior Manager, Solution Consulting, ServiceNow
Ben Hancock
Manager, ANZ - Digital, Analytics & AI, NiCE
Simon Lane
GM Digital Delivery, 2degrees
Tinnille Whiley
Championing the Human Side of AI and Customer Experience
W Hotel
31 Wheat Road, Sydney New South Wales 2000
1:00pm
1:30pm
1:45pm
2:15pm
2:45pm
3:10pm
3:35pm
4:00pm
4:25pm
4:45pm
5:00pm
7:00pm
SPEAKERS
Tim Harris
General Manager, Interaction Orchestration
Rod Lester
Managing Director, ANZ
Anna Campbell
Chief Support Services Officer, Whakarongorau Aotearoa
Ben Hancock
Manager, ANZ - Digital, Analytics & AI, NiCE
Simon Lane
GM Digital Delivery, 2degrees
Cameron Adams
Senior Manager, Solution Consulting, ServiceNow
Tinnille Whiley
Championing the Human Side of AI and Customer Experience
VENUE NAME
location address
1:00pm
1:30pm
1:40pm
2:20pm
2:50pm
3:25pm
3:55pm
4:25pm
4:55pm
5:10pm
7:00pm
SPEAKERS
Name of speaker
Professor, Faculty of Letters, Meiji University | Author
Name of speaker
Professor, Faculty of Letters, Meiji University | Author
Name of speaker
Professor, Faculty of Letters, Meiji University | Author
VENUE NAME
location address
1:00pm
1:30pm
1:40pm
2:20pm
2:50pm
3:25pm
3:55pm
4:25pm
4:55pm
5:10pm
7:00pm
VENUE NAME
location address
1:00pm
1:30pm
1:40pm
2:20pm
2:50pm
3:25pm
3:55pm
4:25pm
4:55pm
5:10pm
7:00pm
Jim Thompson House Museum
6 Soi Kasemsan 2, Rama 1 Road, Bangkok
4:00 PM
4:15 PM
4:30 PM
5:10 PM
5:50 PM
6:10 PM
6:50 PM
7:20 PM
7:30 PM
SPEAKERS
Sanjay Gupta
VP, South Asia & Middle East, NiCE
Mark Harington
VP, Solutions Engineering, International, NiCE
Parinya Pattayanun
Country Manager, Thailand, NiCE
Shivanu Shukla
Principal Advisor, Twimbit
Chiew Sin Kwang
Chief Digital Officer, Daythree
Napoldej Kitchanpaiboon
Managing Director, Contact Centre, Advanced Info Service (AIS)
BGC Arts Center
26th corner 9th Avenue, BGC, 1634 Taguig
4:00 PM
4:15 PM
4:40 PM
5:20 PM
5:50 PM
6:10 PM
6:50 PM
7:20 PM
7:30 PM
SPEAKERS
Sanjay Gupta
VP, South Asia & Middle East, NiCE
Sandeep Mallya
Director, Solution Engineering, NiCE
Liah Vazana
Country Leader, Philippines, NiCE
Gerry Topacio
Country Manager, Philippines, NiCE
Shivanu Shukla
Principal Advisor, Twimbit
Jil De Jesus
SVCPD and Business Unit Leader, CGI
RJ Limyu
AVP for CX Interactions Management & Value Realization, Globe Telecom
CHECK OUT HIGHLIGHTS FROM
INTERACTIONS CX WORLD TOUR 2025
What our Attendees say
I really learned a lot about AI and that it has really entered the age of expansion
The thing I liked about Interactions are the customer stories
Interactions has been informative, sharing trend of the future
Great understanding on how different businesses are using the CX platform
