Only a data-driven approach makes smart self-service a reality

Download the eBook to find the top steps for smart self-service.

The Reality of Smart Self-Service

Powerful

Purpose-Built AI
for CX

Specialized

Trained on the world’s
largest CX datasets

Proven

Developed from 20+ years
of analytics innovations

Fast

Automatically identify
automation opportunities

Easy

No code integration
with CXone

Unlock the top secrets of the “Data Rich & Digital Savvy”

Enlighten XO Makes FluenCX a Reality

ContactEngine

CXone Guide

CXone
SmartAssist

CXone
Expert

CXone
Digital Channels

Real intelligence to meet customers’ needs on every digital touch point.

How Leaders Recognize Real Value

Digital Transformation
Owners

Accelerate digital ROI.

Customer Experience
Leaders

Improve customer
satisfaction.

Conversational
AI Teams

Increase digital
effectiveness.

Self-Service
Builders

Go fast with data.

Dive into DMG’s report to see how AI is transforming self-service for the better

Experience the Benefits of Enlighten XO

Improve Development
Speed

Go fast
with data

10x

Faster than
current processes

Execute Changes
Instantly

Accelerate
time-to-value

100x

Build self-service
in hours vs months

Eliminate
Friction

Continuously improve
containment

100%

Recognition for new
friction points

Increase Digital
Resolution

Solve more
complex intents

5x

Meet more
customers’ needs

Decrease Cost
to Serve

Reserve human agents
for special cases

5x

Fewer calls
to human agents

Metrigy’s latest research confirms data and AI are key to winning the self-service showdown.

See the reality of digital intelligence with a free impact assessment.

Your data, your reality in Enlighten XO.

1. Send us a sample of voice
and chat conversational data

2. Enlighten XO will identify the
top automation opportunities
by intent

3. You will receive select data
exports and a customized ROI

Learn more about Enlighten XO

eBook

Strengthening Digital with Voice

Webinar

Aberdeen: Smart Self-Service

eBook

Why Self-Service Needs a Human Touch

eBook

Build Smart Self-Service Fast

White paper

Aberdeen: The ROI of Smart Self-Service

White paper

Frost & Sullivan: Reimagining the Power of Self-Service

Get in touch

Opus white paper

Aberdeen white paper

Aberdeen: Smart Self-Service

Metrigy white paper

Dive into DMG’s report to see how AI is transforming self-service for the better

Real intelligence to meet customers’ needs on every digital touch point.

Why Self-Service Needs a Human Touch

Build Smart Self-Service Fast

Aberdeen: The ROI of Smart Self-Service

Frost & Sullivan: Reimagining the Power of Self-Service