Only a data-driven approach makes smart self-service a reality
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The Reality of Smart Self-Service
Trained on the world’s
largest CX datasets
Developed from 20+ years
of analytics innovations
No code integration
Unlock the top secrets of the“Data Rich & Digital Savvy”
Watch How Enlighten XO Gets Botsin Touch With Reality
Understand CustomerIntents At Scale
Enlighten XO analyzes historical conversational data, like voice calls and chat interactions, to extract a complete set of customer intents for the business.
Identify the BestAutomation Opportunities
Enlighten XO prioritizes the intents best-suited for automation based on complexity metrics, like volume, duration, and sentiment.
Learn From YourTop-Performing Agents
Across every intent, Enlighten XO reverse-engineers agent conversations to determine the ideal tasks and their order.
Design OptimalConversational Flows
Enlighten XO identifies interactions with the highest customer sentiment, lowest customer effort, and most effective resolutions to chart ideal customer journeys.
Opus Research reveals how AI transforms frictionless
self-service at pace and scale
Enlighten XO Makes FluenCX a Reality
Real intelligence to meet customers’ needs on everydigital touch point.
How Leaders Recognize Real Value
Accelerate digital ROI.
Go fast with data.
Dive into DMG’s report to see how AI is transformingself-service for the better
Experience the Benefits of Enlighten XO
in hours vs months
Recognition for new
Reserve human agents
for special cases
to human agents
Metrigy’s latest research confirms data and AIare key to winning the self-service showdown.
See the reality of digital intelligencewith a free impact assessment.
Your data, your reality in Enlighten XO.
1. Send us a sample of voice
and chat conversational data
2. Enlighten XO will identify the
top automation opportunities
3. You will receive select data
exports and a customized ROI
Learn more about Enlighten XO
Strengthening Digital with Voice
Aberdeen: Smart Self-Service
Why Self-Service Needs a Human Touch
Build Smart Self-Service Fast
Aberdeen: The ROI of Smart Self-Service