Only a data-driven approach makes smart self-service a reality
Download the eBook to find the top steps for smart self-service.
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The Reality of Smart Self-Service

Powerful
Purpose-Built AI
for CX

Specialized
Trained on the world’s
largest CX datasets

Proven
Developed from 20+ years
of analytics innovations

Fast
Automatically identify
automation opportunities

Easy
No code integration
with CXone
Watch How Enlighten XO Gets Bots
in Touch With RealityOpus Research reveals how AI transforms frictionless
self-service at pace and scale

Enlighten XO Makes FluenCX a Reality

ContactEngine

CXone Guide

CXone
SmartAssist


CXone
Expert

CXone
Digital Channels
Real intelligence to meet customers’ needs on every
digital touch point.How Leaders Recognize Real Value

Digital Transformation
Owners
Accelerate digital ROI.

Customer Experience
Leaders
Improve customer
satisfaction.

Conversational
AI Teams
Increase digital
effectiveness.

Self-Service
Builders
Go fast with data.
Dive into DMG’s report to see how AI is transforming
self-service for the better
Experience the Benefits of Enlighten XO
Improve Development
Speed

Go fast
with data


Faster than
current processes
Execute Changes
Instantly

Accelerate
time-to-value


Build self-service
in hours vs months
Eliminate
Friction

Continuously improve
containment


Recognition for new
friction points
Increase Digital
Resolution

Solve more
complex intents


Meet more
customers’ needs
Decrease Cost
to Serve

Reserve human agents
for special cases


Fewer calls
to human agents
Metrigy’s latest research confirms data and AI
are key to winning the self-service showdown.
See the reality of digital intelligence
with a free impact assessment.Your data, your reality in Enlighten XO.

1. Send us a sample of voice
and chat conversational data
2. Enlighten XO will identify the
top automation opportunities
by intent
3. You will receive select data
exports and a customized ROI