Make your CX soar with the power of AI

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Learn how to stay ahead of the competition by turning insights into a real-time action with the power of AI embedded into a suite of NICE CX applications, right out of the box.

Experience Enlighten AI

Until now, measuring human behaviour
at scale to enhance CX was
impossible. Now it is.

Automatically measure agent behaviors
that impact customer sentiment

Proactively hone agent service and sales
skills in real time

Identify and manage complaints
effortlessly

Drive Extraordinary CX with Enlighten AI

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Discover how AI empowers agents to deliver perfect CX by suggesting the next right behavior — at just the right time.

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Learn how to gain insights never before possible. Enlighten AI for CX solutions are purpose built, and optimized to meet and exceed your customers’ digital-first, cross-channel expectations

Achieve all your performance goals with purpose-built AI

Organizations using AI are racing ahead

0x

increase in customer
satisfaction YoY

0x

decrease in customer
effort YoY

0x

decrease in operational
costs YoY

0x

increase in client
retention rates YoY

Learn more about Enlighten AI

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Report

AI for the Omnichannel World

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The Bigger Picture For AI

Press Release

Enlighten AI Receives 2022 Customer Magazine Innovation Award

Ebook

AI for Complaint Management

Whitepaper

AI Sentiment Analytics Explained

Whitepaper

Sentiment in Customer and Agent Interactions

Get in touch and put Enlighten AI to work for you.

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Achieve all your performance goals with purpose-built AI

Drive Extraordinary CX with Enlighten AI

AI Sentiment Analytics Explained

Sentiment in Customer and Agent Interactions

AI for Complaint Management

AI, The Invisible Engine Behind Modern CX

AI for Contact Centers

How AI Helps Empower CX Agents

AI for the Omnichannel World

The Bigger Picture For AI