Get fast and accurate results with a purpose-built AI solution delivered right out of the box.
Enlighten AI for Complaint Management uses a holistic approach to continuously improve over time and adapt to changing requirements.
Talk to usConsistently and accurately identify, classify, and report on complaint risk for every interaction.
Automate remediation workflows by complaint type and track resolution.
Reduce future complaints by diagnosing the root cause, prioritizing mitigation actions and tracking progress.
Harness the power of AI to understand and act on regulatory complaint data.
Get the Interactive eBook
Get detailed, accurate reports
that are produced effortlessly.
Uncover complaint drivers that
negatively impact the business
with real time dashboards.
Advanced workflows send
interactions for remediation or
targeted coaching.
Better prepare agents for
complaint handling with the right
level of knowledge and skills
Increase in customer sentiment
Improvement in escalation procedures
Reduction in manual analysis, tracking and reporting
Reduction in cancellations
Coverage with personalized agent coaching
