Discover the next-gen CX cloud platform

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Defining a New CX Standard

Your next CX cloud platform is a NEXT-GEN PLATFORM

It allows you to be as digitally fluent as your customers are.

It ensures your employees are your best brand ambassadors.

It lets you innovate so quickly, your customers
will actually want to contact you more.

And, most importantly, it has the smartest
AI, embedded everywhere.

It is CXone

The only complete next-gen CX cloud platform with smart AI that can lead you into the future.

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Think you know CX cloud platforms?

Forget everything you know
and think next-gen CX cloud platform.
New realities, new consumers,
new digital conversations
cannot be managed
with ’1st Gen’ cloud platforms.

Say goodbye to:

Say hello to CXone, the only
Next-Gen CX cloud platform:


CXone will take you where no other CX platform can

‘1st Gen’ Platforms

CXone Next-Gen Platform

Basic disjointed WEM applications

One smart and complete CX platform for employees working from everywhere

Patchwork digital approach

Smart digital fluency across all interactions

Dispersed AI & automation

Smart AI embedded across the entire application suite

Siloed channel management

Predictive and hyper-personalized customer journey management

Detached self-service

Integrated self-service that creates seamless end-to-end experiences

Try to find a more complete CX cloud platform
We’ll wait…or simply,
talk to us about next-gen CX

Discover the next-gen
CX cloud platform

Virtual Event

Sheila McGee-Smith

President & Principal Analyst, McGee-Smith Analytics

Thomas Laird

Interaction Group

Fred Osei-Yeboah

Network Engineer
Trust Company

Balaji Balaraman

Sr.Director - Support
Automations & Innovation
SumTotal Systems

Chris Bauserman

VP Product Marketing
NICE inContact