Connected.
Meet customers wherever their journey begins
CXi creates CONNECTED frictionless experiences as customers move across different channels along their journey.
Intelligent.
Enable resolution through AI and data-driven self-service
CXi powers INTELLIGENT conversational resolution with AI that’s purpose-built to automate self-service journeys.
Complete.
Empower employees to address customer issues effectively
Every CXi journey is COMPLETE from beginning to end, all managed on one cloud CX platform.
Complete.
Empower employees to address customer issues effectively
Every CXi journey is COMPLETE from beginning to end, all managed on one cloud CX platform.
Only CXone delivers CXi.
NICE CXone is the only unified cloud platform addressing the comprehensive needs of consumers, agents, and brands—encompassing the entire CX journey, everywhere, on every channel (even emerging ones).
What does it take to master
ALL Customer eXperience interactions?
Only Nice is making
CXi a reality
Meet customers wherever their
journey begins
Entry points
Guided intelligent journeys
Journey orchestration
Automation that works
Smart self-service
Turning agents into experts
Empowered agents
Continuous improvement
Complete performance
CX in the Era of Intelligent Self-Service
Creating proactive CXi self-service journeys from search to checkout
Satisfaction. Retention. Lifetime Value.
There is a proven return for companies that consistently invest in delivering superior customer experience. Investing in CX improves customer satisfaction and retention, and you can drive increased revenue by reaching more consumers and boosting customer lifetime value.
Find out how to make YOUR Customer eXperience interactions connected, intelligent, and complete.
Unlock hidden data that informs powerful CXi
Forrester webinar: “A Treasure Trove of Data You Didn’t Know You Have”
Customers deserve better.
Talk to us about CXi