Put your contact center on cloud NiCE!

Cloud Contact Center

Only NiCE provides the flexibility of cloud-based contact center software with the most secure and dynamic solutions on the market.

Improve customer loyalty by up to 500%
Reduce agent attrition by 55%
Increase self-service rates by 80%
Boost NPS by up to 30%

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Learn what Industry Experts say about NiCE
cloud contact center solutions

Forrester

Forrester names NiCE a leader in CCaaS

NiCE has been recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report. This report evaluates the top providers based on their current offerings, strategy, and customer feedback.

We believe the results highlight our ability to:

Deliver the broadest capability set in the industry on a single platform
KAdvance efficiency with end-to-end service automation
Elevate employee performance with AI-driven workforce augmentation

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NiCE is the most trusted provider of cloud contact center solutions

NiCE CXone Platform Overview

Take a closer look at how CXone operates to empower businesses to deliver powerful customer experiences, on every interaction. Deliver intelligent, connected interactions on a unified, scalable, cloud-based platform.

Dispelling 7 Myths of Enterprise cloud-based contact centers

McGee-Smith Analytics spells out the real deal about cloud-based contact centers for enterprises. Not only are cloud-based platforms secure, but they are reliable and scalable.

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