The AI Behind Smarter Connections
Join our experts to learn how Enlighten AI Routing is changing customer experience, one connection at a time
Predictive Behavioral Routing gives companies the winning formula to easily transform to AI-driven routing, with ROI guaranteed. Explore the key ingredients for success – delivered together only by NICE.
What is Enlighten AI
Why Evolve to AI Routing
An Investment with an ROI Guarantee
Measuring ROI
How We Deliver Immediate Value
Translating Variability into Value
Healthcare Case Study
Media Case Study
Retail Case Study
Financial Services Case Study
Insurance Case Study
A Strategy for Changing Business Needs
How to Improve Call Efficiency (AHT)
How to Increase Sales
How to Improve First Call Resolution (FCR)
How to Immediately Improve CSAT
What is Holistic CX Data?
How We Understand Every Unique Customer
The Science of Connections
Why Language Drives Better Connections
Effortless Implementation on CXone
Technical Partnerships
See how Enlighten AI Routing works Check it out