NICE Employee Engagement
Manager (EEM) Video Resources
Make WFM more agile with EEM’s Intelligent Intraday Automation ®
EEM@Home for Supervisors
Manage remote teams and keep customers happy.
EEM@Home for Agents
Regain work-life balance and improve performance.
EEM Self-Scheduling Overview
Harness the power of automated self-scheduling.
Instantly Solve Staffing Challenges
Automatically send agents scheduling offers and optimize staffing.
Instant Self-Swaps (Mobile App)
Rearrange shifts without waiting for approval or impacting total work hours.
Instant Time Off (Mobile App)
Take paid or unpaid time off in preapproved increments as small as 30 minutes.
Instant Shift Trades (Mobile App)
Easily and independently trade full or partial shifts with coworkers.
User Experience Overview (Web App)
Gain clarity, accessibility and interface efficiency with the modern UX for agents.
Instant Time Off (Web App)
Learn how to use the new PTO feature in EEM 8.5.
Accessibility (Web App)
Support agents with disabilities through purpose-built assistive technology.
The 6 Golden Rules of EEM
How reduced effort can optimize outcomes for both managers and agents.