What your team must own when AI can handle the rest

Forrester finds AI will influence 4.5x more jobs than it replaces. The competitive edge? Leaders who build teams to work together with AI now will outperform those who don’t.

Organizations that strategically embed humans alongside AI agents redefine every customer interaction into a stronger, smarter CX outcome.

Forrester’s “What Will Humans In the Loop Do?” reveals how to train your workforces to be AI-ready so systems get smarter and customer experience keeps the human touch.

Walk away ready to:

• Build a workforce strategy that scales with AI
• Identify the skills your team needs to lead AI-driven CX
• Convert employee expertise into measurable AI performance gains
• Avoid costly mistakes when expanding AI automation
• Ensure AI outputs meet quality, ethics, and governance standards

Discover what your teams must own to get AI-first CX right