A new report from MIT Technology Review Insights, “The connected customer,” explores how leading organizations shift from AI potential to CX impact. Learn more about how to use the latest AI innovations to amplify human expertise and automate intelligently.
From improving customer satisfaction to empowering frontline agents, the report makes one thing clear: the future of CX lies in building an intelligent, connected system that brings people and technology together to deliver better service outcomes.
Whether you're just getting started or scaling transformation, this report delivers timely insight for CX and tech leaders.
Inside the report, discover:
Why agentic AI is a game changer
How AI personalizes service and boosts agent productivity
Why a unified platform eliminates data silos
What research-backed strategies global CX leaders are using
How AI augments human expertise for better service
See what’s shaping tomorrow’s customer experience
How AI is increasing customer satisfaction and efficiency
