AI agents promise efficiency, but not every investment pays off. This Gartner® report helps you to see past the hype and focus on where AI truly delivers impact.

Inside, you’ll find the Gartner AI Agent Assessment Framework, a practical guide for deciding when AI agents belong in your strategy, and when simpler solutions are the smarter move.

Read the report to learn how to better:

• Pinpoint where AI agents deliver measurable value
• Determine when traditional automation is enough
• Balance human judgment, teams, and automation for best results
• Identify investments that reduce friction for both customers and teams
• Scale AI confidently, and know when to hold back

Discover where AI maximizes value