Join NiCE and leading industry analysts for a three-part webinar series exploring how enterprises can turn AI ambition into measurable impact. Discover how to accelerate the shift from insight to action across the business, deploy proactive AI agents that drive revenue and retention, and scale proven use cases across the customer journey. You'll gain practical insights, real-world examples, and a clear path to making AI agents work for your customers, employees, and business.

_{Webinar 1}

How to Close the Decision Gap Between Insight and Action

Wednesday, October 21, 2026
11:00 AM ET | 4:00 PM BST

CX teams have no shortage of dashboards, but turning insight into the right action before it affects customers, employees, or the business can take days or weeks.

Join NiCE and Omdia's David Myron for a look at how analytics has evolved into an agentic command center that closes the decision gap at scale.

You'll walk away ready to:

• Get ahead of emerging issues with always-on intelligence that surfaces what matters across your hybrid workforce
• Close the loop instantly with built-in actions, from AI agent blueprints to targeted coaching plans and knowledge content, backed by real-world examples
• Ask anything, trust every answer with a conversational experience that shows the evidence behind every metric and recommendation

Speakers:

NiCE speaker: Lauren Maschio, Head of Product Marketing, Analytics, NiCE
Guest speaker: David Myron, Principal Analyst, Customer Engagement, Omdia

_{Webinar 2}

Turning AI Agents into Revenue and Retention Engines

Tuesday, October 27, 2026
11:00 AM ET | 4:00 PM BST

Every customer who never calls, emails, or opens a chat window is still a customer having an experience, just one no one is managing.

Join NiCE and Aragon's Jim Lundy to see how proactive AI agents can flip the script, using real-time signals to engage customers before a problem ever surfaces and orchestrating that engagement across long-running journeys.

You'll leave with: Real-world results from live enterprise deployments showing how proactive AI agents drive revenue and retention gains beyond what the traditional contact center was built to deliver.

Speakers:

NiCE speaker: Giles Bryan, General Manager – Proactive AI, NiCE
Guest speaker: Jim Lundy, Founder, CEO, and Lead Analyst, Aragon Research

_{Webinar 3}

Five Ways AI Agents Are Already Changing the Game

Thursday, October 29, 2026
11:00 AM ET | 4:00 PM BST

Many enterprises are talking about AI agents. Fewer are talking about where they're actually moving the needle. The businesses that figure it out first are pulling ahead, growing faster and running leaner than the competition.

Join NiCE and Metrigy's Robin Gareiss for a look at where AI agents deliver the biggest impact today, backed by best practices and examples from live customer deployments.

You'll leave with: Ways to automate complete workflows with agentic AI that increases resolutions and containment, equip your team with AI agent copilots, and turn support moments into revenue with proactive engagement.

Speakers:

NiCE speaker: Sebastian Glock, Senior Director of Product Marketing, NiCE Cognigy
Guest speaker: Robin Gareiss, VP & Principal Analyst, Metrigy