Customer experience has entered a new era where uniting intelligence from people, AI agents, workflows, data, operations, and interactions sharpens decisions, speeds up action, and improves outcomes.
This three-part executive webinar series, The Orchestrated Intelligence Advantage, shows how to put orchestrated intelligence into practice on a single platform.
Webinar 1
Available on-demand
Agentic AI is moving from experimentation to enterprise operating model. But deploying more bots, copilots, and point solutions will not create a competitive advantage on its own. Leaders will need to orchestrate AI agents, employees, workflows, data, and customer interactions as one continuously learning system.
Join NiCE and Metrigy’s Robin Gareiss for a strategic discussion on how to build an orchestrated AI strategy, avoid fragmented adoption, and create a foundation that compounds intelligence across the enterprise.
You’ll leave with: An orchestration maturity framework; a way to self-assess whether your organization is accumulating AI tools or orchestrating AI intelligence.
Guest speaker:
Robin Gareiss – CEO & Principal Analyst, Metrigy
Webinar 2
Thursday, September 24, 2026
11:00 AM ET | 4:00 PM BST
As AI agents enter every customer journey, enterprises need more than disconnected bots and workflows — they need an engagement plane that orchestrates humans, AI agents, data, context, policies, and outcomes in real time.
Join NiCE and Opus Research for a strategic look at the architecture required to scale agentic CX — including control planes, experience memory, governance, routing, authentication, and journey orchestration.
You’ll leave with: A reference architecture checklist for the agentic engagement plane, control planes, experience memory, and governance considerations to bring into your own architecture review.
Guest speakers:
Derek Top, Principal Analyst & Research Director, Opus
Ian Jacobs, VP & Lead Analyst, Opus
Webinar 3
Tuesday, September 29, 2026
11:00 AM ET | 4:00 PM BST
AI agents will reshape customer service work, not just automate it. Roles will shift from reactive issue handling to AI supervision, service design, exception management, quality optimization, and workforce orchestration.
Join NiCE and a guest speaker from Forrester for a look at what CX leaders need to know about workforce strategy, reskilling, staffing models, and the human-plus-AI operating model taking shape in customer experience.
You’ll leave with: A workforce transition model identifying which roles shift, which emerge, and the staffing and reskilling implications for your own planning conversations.
Guest speaker:
Kate Leggett, VP, Principal Analyst, Forrester
At the end of the series, you'll leave with a full suite of resources to build your own orchestration advantage, including:
These resources, coupled with the insights of industry experts from NiCE, Metrigy, Opus, and Forrester, will prepare you to join the leaders scaling AI, simplifying operations, empowering employees, and delivering customer experiences that continuously improve over time.