Join us for our annual in-person NiCE User Group

11th November

Manchester Hall
36 Bridge St
Greater Manchester
M3 3BT

NiCE User Group Conference (NUG)

Date: 11th November 2026
Time: 10.00am – 4.30pm
Venue: Manchester Hall, 36 Bridge St, Greater, Manchester M3 3BT

We’re excited to welcome you to this year’s NiCE User Group Conference, dedicated to Workforce Management, Interaction Analytics, Performance Management and Quality Management. Join us in Manchester for a day of innovation, collaboration, and practical learning.

Why attend?

Discover the latest product updates, explore best practices, and exchange experiences around the challenges and opportunities brought by new digital engagement channels and AI.

Learn how NiCE Workforce Management helps businesses navigate the complexities of omnichannel operations, adapt to change, and optimise performance.

See how NiCE Interaction Analytics and Quality Management empower organisations to uncover actionable insights from voice and digital interactions, drive agent performance and improve customer satisfaction.

Don’t miss this opportunity to connect industry peers, discuss the evolving landscape, and learn how NiCE solutions are shaping the future of customer engagement.

Save the date and register your place today! More exciting updates to follow.

Event Agenda

9:30 AM – 4:00 PM

9:30 – 9:45 15 mins
Joint

Welcome & Objectives

9:45 – 10:45 60 mins
Joint

Agentic AI deployment

10:45 – 11:00 15 mins

Break

11:00 – 11:30 30 mins
Analytics & QM

Customer Story

11:30 – 12:15 45 mins
Joint

New Features

12:15 – 13:00 45 mins

Lunch

Breakout Sessions

1:00 – 2:30 PM | Parallel sessions

13:00 – 14:30 IEX

Breakout Session A

13:00 – 14:30 CXone

Breakout Session B

14:30 – 14:45 15 mins

Break

14:45 – 15:45 60 mins
Joint

Ask The Expert

15:45 – 16:00 15 mins
Joint

Close

16:00 – 18:00 120 mins
Joint

Networking drinks & Canapes