NiCE Talks Series: Scaling Agentic AI with CXone

NiCE Talks: Customer Edition
Scaling Agentic AI with CXone

Scaling Agentic AI with CXone is a two-part NiCE Talks series for CXone customers looking to unlock more value from their existing platform, whether you’re just getting started with AI or scaling it across your customer experience. Across two sessions, you’ll explore what agentic AI makes possible, identify high-impact use cases, and learn practical ways to deploy it. You’ll also learn how NiCE helps organizations move from insight to execution with greater confidence, speed, and business impact.

_{Session 1}

Tuesday, April 7

From insight to action:

Why your CX strategy needs Agentic AI now

CXone already gives you a powerful foundation for managing interactions, workflows, and customer data across the customer experience. In this session, we’ll explore how Agentic AI extends that foundation to create faster, smarter, and more seamless customer experiences with AI that can reason, act, and resolve across journeys. You’ll see what becomes possible when organizations move from insight to execution — improving customer satisfaction, driving operational efficiency, and unlocking new value from the CXone environment they already trust. We’ll also show how insights from your existing CXone data can help reveal where to begin and highlight early opportunities for impact.

You’ll learn how to:

Understand what agentic AI makes possible
Improve experiences across journeys and channels
Drive efficiency without adding complexity
Identify where to begin with confidence

Speakers:

Jennifer Wilson, Director of Product Marketing, NiCE
Alex Teusz, Lead Sales Engineer, NiCE

_{Session 2}

Thursday, April 9

Where to start, how to scale:

Turning CXone insights into Agentic Experience Automation

Once the opportunity is clear, the next step is putting it into motion. In this session, we’ll show how organizations are using Agentic AI to build on their CXone investment with high-impact use cases across channels, workflows, and regions. Through customer stories and practical examples, you’ll see how teams start with the right opportunities, deliver early value, and expand automation with confidence — turning early momentum into scalable business impact. We’ll also explore some of the common challenges organizations face when deploying AI and how to avoid the pitfalls that can slow adoption or limit value.