CX AI Unplugged: Featuring Forrester on CCaaS, AI, and What’s Ahead banner

CX AI Unplugged:
Featuring Forrester on CCaaS, AI, and What’s Ahead

Join our guest speaker, Max Ball, principal analyst at Forrester, as he explores the latest CCaaS trends, the growing role of AI, and how enterprises can navigate the terrain without wiping out. As the author of The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025, Max will also share the criteria and methodology from the report.

In this session, you’ll walk away with:

  • Key trends shaping the future of CCaaS
  • How AI is transforming customer interactions
  • Strategies to future-proof your contact center
  • Expert insights to stay competitive in a shifting market

Featured Speakers:

Max Ball headshot

Guest Speaker:

Max Ball

  • Principal Analyst,
  • Forrester
Andy Traba headshot


Andy Traba

  • Vice President of Product Marketing,
  • NICE

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