CX AI Unplugged: Featuring Forrester on CCaaS, AI, and What’s Ahead

CX AI Unplugged:
Featuring Forrester on CCaaS, AI, and What’s Ahead

Join our guest speaker, Max Ball, principal analyst at Forrester, as he explores the latest CCaaS trends, the growing role of AI, and how enterprises can navigate the terrain without wiping out. As the author of The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025, Max will also share the criteria and methodology from the report.

In this session, you’ll walk away with:

Key trends shaping the future of CCaaS
How AI is transforming customer interactions
Strategies to future-proof your contact center
Expert insights to stay competitive in a shifting market

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