What separates leaders is discipline — running AI as one connected system, not a collection of experiments. When teams, workflows, and journeys run on a single platform, intelligence compounds. Performance lifts. And every experience gets better.

This executive series explores how to scale AI with control, align it to measurable outcomes, and orchestrate it end-to-end.

Advantage won't go to those deploying the most AI. It will go to those who run it as one connected system — across the enterprise, at scale.

_{Webinar 1}

Turning AI Strategy into Enterprise Value

Thursday, April 16
11:00 AM ET | 4:00 PM BST

AI is accelerating. Outcomes need to move with it. New data reveals what AI leaders are doing differently, and why their performance is pulling away. Top enterprises tie AI directly to revenue, cost discipline, and customer impact. The difference? One unified platform instead of fragmented tools. Leadership at scale isn’t about deploying more AI. It’s about turning every experience into intelligence that drives value across the enterprise.

You’ll leave with insights on:

• Why AI leaders outperform on revenue and margin
• The hidden cost of fragmented AI tools
• How to turn enterprise data into compounding intelligence

Speakers:

Guest speaker: Robin Gareiss, CEO and Principal Analyst at Metrigy
NiCE speaker: Andy Traba, VP of Product Marketing, NiCE

_{Webinar 2}

Designing Customer Experience for Human + AI Performance

Tuesday, April 21
11:00 AM ET | 4:00 PM BST

AI ambition is everywhere. The leadership to scale it responsibly is not. Explore the human-in-the-loop framework that separates leaders from laggards—how to detect risk, surface insight, and soothe at scale—and why the enterprises delivering exceptional customer experiences don't automate interactions. They orchestrate the entire experience. Learn how leaders embed oversight, feedback loops, and clear decision boundaries into daily workflows so AI agents and teams operate as one system. Get a practical framework to move from pilots to production on one unified, seamless platform.

You’ll learn how to:

• Define when AI acts and when humans must approve
• Design for humans-in-the-loop as a competitive advantage
• Measure workforce resilience, and make it a leadership metric

Speakers:

NiCE speaker: Michele Carlson, Director of Product Marketing, NiCE
Featured speaker: Kim Herrington, Senior Analyst, Forrester

_{Webinar 3}

AI Orchestration at Enterprise Scale

Thursday, April 23
11:00 AM ET | 4:00 PM BST

Automating a moment is easy. Orchestrating the entire experience is where complexity begins, and where agentic AI changes the game. In this live, demo-driven session, you’ll see how NiCE CXone unifies agentic AI, automation, workforce intelligence, and journey orchestration together in one platform. See how AI agents take intelligent action across journeys, teams, and systems to streamline journeys, accelerate resolution, and deliver measurable outcomes at enterprise scale.

In this session, we explore:

• Orchestrating agentic AI, people, and systems across the customer journey
• Deploying the right AI agent in real time based on context and targeted outcomes
• Driving measurable outcomes with accountability that scales with enterprise complexity
  

Speakers:

Guest speaker: Derek Top, Principal Analyst & Research Director, Opus Research
NiCE speaker: Jennifer Wilson, Director of Product Marketing, NiCE