Customer service is undergoing a dramatic shift—from managing interactions to resolving outcomes. This IDC spotlight report, From Interactions to Outcomes: AI Reshapes the Customer Service Experience, explores how AI agents, automation, and unified platforms are driving faster resolutions, proactive outreach, and measurable business results. See why AI isn’t just a support tool—it’s a strategic advantage.

Inside the spotlight report discover:

• How AI drives end-to-end automation
• Why unified platforms enhance CX
• Ways agentic AI empowers employees
• The role of observability in AI success
• Key trends shaping AI-driven CX

AI is transforming service from end to end.