How AI is Shaping Happier Customer Experience Webinar

The 2025 Service Shift: How AI is Shaping Happier Customer Experiences

Is customer service satisfaction on the rise? Get the answer and more details from our soon-to-be-released 2025 Global Happiness Index. Join us for an illuminating conversation as Barry Cooper, President of CX Division at NiCE, and Omer Minkara, VP and Principal Analyst at Aberdeen unpack the report's most compelling insights with host Amelia Rose Earhart.

In this webinar, you’ll discover:

The current state of customer satisfaction—and strategies to maintain a happiness momentum
AI's tangible impact on service excellence—beyond the marketing promises
Why today's consumers demand premium support—and what this means for your customer service strategy

Speakers:

Barry Cooper, President, CX Division, NiCE
Omer Minkara, VP and Principal Analyst at Aberdeen
Moderated by: Amelia Rose Earhart, Host, Pilot & Author

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The 2025 Service Shift: How AI is Shaping Happier Customer Experiences

In this webinar, you’ll discover:

The current state of customer satisfaction—and strategies to maintain a happiness momentum
AI's tangible impact on service excellence—beyond the marketing promises
Why today's consumers demand premium support—and what this means for your customer service strategy

Speakers:

Barry Cooper, President, CX Division, NiCE
Omer Minkara, VP and Principal Analyst at Aberdeen
Moderated by: Amelia Rose Earhart, Host, Pilot & Author