Deliver exceptional scalable service for any size demand.

Tax season drives millions of constituents to seek government help. In 2023, the IRS saw a staggering 65% increase in calls. Most revenue departments had to ramp up staffing 25% to 100%.

This high demand can overwhelm service teams and lead to frustrating experiences. The solution? Supercharge your services with AI-powered, customer-first technology and best practices—ensuring fast, efficient, and personalized support during peak tax season.

NICE’s new paper, “How Improving CX Can Transform the Tax Experience," reveals how.

Pave the way to tax service excellence:

• Streamline processes by automating end-to-end services with one platform
• Reduce stress with 24/7 AI-powered integrated front door support
• Engage constituents with proactive conversations across channels
• Deliver faster issue resolutions with rapid, human-like self-service
• Learn why selecting the right technology partner is critical for success

Start conquering tax season with unmatched AI-powered solutions.