NiCE has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), positioned furthest for Completeness of Vision and highest for Ability to Execute.

This also marks our 11th consecutive year as a Leader

We believe this recognition reflects why customers choose NiCE:

• One unified platform leading AI transformation in CX
• The most complete suite in the industry
• AI proven to deliver results at enterprise scale

For more than a decade, the world’s leading brands have trusted NiCE to transform service into a competitive edge making them more efficient, more profitable, and more loved.

Access your copy of the report and see what’s possible with AI-first CX.

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest raings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*NiCE was recognized as inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NiCE inContact in the same report from 2017 until 2019. The report name was updated to Magic Quadrant for CCaaS starting 2020.

Named a Leader
Furthest in Completeness of Vision.
Highest in Ability to Execute.