The Future of Service, Made Real

Service is being reinvented in real time. Innovations in Generative AI, speech analytics, and automation are transforming engagement by making every interaction faster, smarter, and more personalized.

But you need more than technology. You need a new approach to service operations, outbound engagement, and turning AI-driven insights into action.

In this on-demand panel session, experts from NiCE, Deloitte Digital, and Synoptek share how organizations are using AI to modernize service, increase efficiency, and deliver better outcomes across every channel.

You’ll also learn:

• How AI is transforming service operations and elevating both customer and employee experiences
• How Generative AI accelerates insights, automates workflows, and unlocks the full value of speech analytics
• Why traditional outbound engagement is being replaced by intelligent, omni-channel strategies
• How small innovations in dialing, screening, and network architecture can drive major performance gains

From these insights and many more, you’ll be able to combine strategic vision with practical, real-world applications—showing how AI isn’t just improving service, its redefining it.

Meet the Speakers

Roman Abedi

Future of Service Leader
Deloitte Digital

Tom Yang

Senior Director, Sales Strategy and Transformation
NiCE

Peter Panagopoulos

RVP, Sales, Proactive AI, CX
NiCE

Ricardo Ordonez

Synoptek

Organizations that adopt intelligent automation and omni-channel engagement are improving efficiency, empowering agents, and delivering experiences customers expect.

Watch now to see how service leaders are turning AI innovation into real business value.