Today’s customers expect more—and now, your AI can deliver. CXone Mpower Agents are a new generation of automation: AI agents that don’t just understand, but act. Built using the intuitive CXone Mpower platform, these agents apply real-time reasoning, automate complex workflows, and operate as seamless extensions of your brand.

In this e-book, explore how Mpower Agents empower your teams, support your customers, and help your business scale—without adding complexity.

What to expect:

• Create agents with a simple prompt
• Automate resolution across all workflows
• Improve efficiency and performance
• Empower agents and customers alike

Explore the next generation of automation