64 seconds per call could be costing you millions a year.
It's completely recoverable, starting with AI call summaries.
Get the full picture. Use these tools and resources to learn what helps your business most.
Learn how Automated Summary unlocks productivity and creates a foundation for AI growth
+$0 vs. Conservative This calculator provides a directional estimate based on industry and NiCE benchmark data and the figures you enter. It is not a guarantee of results — actual savings depend on your environment and adoption. Talk to a NiCE expert for a full assessment.
with Automated Summary; 99% of summaries saved as-is
and 21.6% more calls handled per agent per hour
via Copilot assisting with complex requests escalated to human agents
across a 4,500-agent operation with Copilot for Agents
CASE STUDIES
See how 10 companies – from financial services to travel and utilities – cut handle time, boost CSAT, and scale AI adoption with Automated Summary and Copilot for Agents.
Powerful AI assistance drives agent productivity, and empowers every enterprise service operations team to deliver exceptional customer experiences.
“Automated Summary's ability to accurately summarize what happens during every call is exactly what we have been waiting for. The agents also like that it saves them hours of manual typing over the course of a week.”
— Director of customer experience, healthcare provider
“Copilot gave our agents immediate access to knowledge that used to take minutes to find. Guests get faster, more consistent answers.”
— Global CX Lead, Hyatt Hotels Read the Hyatt case study →
of companies see more live-agent volume, not less, despite automation.
of each agent’s shift is manual, after-call work.
and each one adds seconds your agents can’t get back.
Start with Automated Summary and realize ROI. Scale with Copilot for Agents and AI Agents for Process Automation on CXone, the AI platform you already run.
