You don’t need more AI. You need more from your AI.
Join this webinar series to learn how today’s CX leaders are turning AI into faster ROI, empowered teams, and smarter service at scale. Hear from top analysts, innovators, and CX leaders as they reveal the strategies and stories behind experiences that work seamlessly and personally, making customer service unmistakably NiCE.
Day 1:Maximizing the value of AI in CX
Wednesday, August 20
11:00 AM ET / 16:00 GMTIs your AI strategy delivering ROI?
Join us to explore how the most successful companies are turning AI into real business value. Backed by Metrigy’s latest research, this session reveals how leaders are improving customer satisfaction, reducing costs, and accelerating ROI through smarter platform strategy, stronger adoption, and enterprise-wide orchestration.
Get one step ahead with their expertise, including:
- How top CX leaders shorten time to value and maximize business impact
- Where AI delivers real results, from customer satisfaction to cost and efficiency
- Why unified platforms break down silos and drive better outcomes
Speakers:Guest speaker:
Robin Gareiss, CEO and Principal Analyst, Metrigy
Andy Traba, Vice President of Product Marketing, NiCE
Day 2:Putting people at the center of your AI strategy
Wednesday, August 27
11:00 AM ET / 16:00 GMTAI success starts with people.
Whether you’re automating workflows or deploying AI copilots, the employee experience will determine adoption, trust, and long-term ROI. This session makes the business case for a culture-led, human-centered AI strategy that improves performance, accelerates transformation, and drives smarter service outcomes at scale.
Find out how NiCE CXone Mpower aligns:
- Why AI augments more than it replaces, and how to build for collaboration
- How culture becomes the foundation of AI adoption to reinforce success at scale
- What to avoid to prevent mistrust, misuse, and over-reliance on automation
Speakers:Guest speaker:
J.P. Gownder, VP and Principal Analyst, Forrester
Michele Carlson, Director of Product Marketing, NiCE
Day 3:How leading brands are getting CX right
Wednesday, September 3
11:00 AM ET / 16:00 GMTAI strategy is where it starts. But success is measured in the real world.
See how leading brands are using AI to meet the needs of today’s exponential consumers by breaking silos, boosting satisfaction, and scaling smarter. Learn what sets them apart, and how connected workflows turn service into a strategic advantage that maximizes the impact of AI. Gain insights from case studies showcasing real-world results that demonstrate the power of seamless, connected service that brings the NiCE world to life.
You’ll learn:
- What it takes to turn AI strategy into day-to-day impact, from faster outcomes to happier teams
- How to unify people, data, and workflows for better CX without sacrificing the human touch
- Why a unified platform unlocks more value at every stage
Guest Speakers:Colin Shaw¸ Founder and CEO of Beyond Philosophy, LLC
Dustin Meadows, Market Area Customer Experience Manager, Coastal Waste & Recycling
Estela Misso, Senior Product Marketing Manager, NiCE
