The contact center industry’s flagship event returns to Berlin from February 24–26, 2026 — and NiCE & NiCE Cognigy will be there to show what AI-powered CX looks like in practice. So get your free ticket and book a meeting with our experts and discover how AI, automation, and orchestration are redefining customer experience — from self-service to assisted service.
From intelligent self-service to end-to-end contact center orchestration, NiCE and Cognigy together cover the full CX spectrum.
Whether you start with AI agents, voice automation, or full CCaaS transformation, this is your opportunity to see how it all connects.
Meet us at:
Go beyond answering questions to fully automate customer intent through fulfillment with AI that resolves customer needs instantly and proactively.
On Booth 3G13
Evolve from interaction management to workflow orchestration across the entire organization.
On Booth 3G13
Move beyond basic tools and empower your teams with AI workforce augmentation for contact centers that boosts performance.
On Booth 3G13
Cognigy powers enterprise AI agents for voice and digital self-service, designed to scale, integrate, and deliver natural customer conversations.
On Booth 3H10
Sascha Poggemann | NiCE Cognigy
Christian Wuttke | Schwarz Group
Christian Wuttke, Director Chat & Voice Technology | Schwarz Group
Philipp Heltewig, Chief AI Officer | NiCE
Markus Ring and Max Donner | NiCE Cognigy
Philipp Heltewig, Chief AI Officer | NiCE
Fill up the form to receive your free ticket and meet us in Hall 3 on booths G13
(NiCE) and H10 (NiCE Cognigy Booth)
