Market Leadership

The proven LEADER in CX solutions

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Named a Leader in The Forrester Wave™ 2026 Conversational AI Platforms

NiCE Cognigy was recognized as a Leader — which we believe reflects its ability to support complex, AI-driven customer interactions at scale.

With NiCE Cognigy, teams can:

  • Automate end-to-end customer journeys across channels
  • Orchestrate actions across systems, tools, and knowledge sources
  • Deploy and manage agent-based experiences at scale
  • Continuously optimize performance based on real interactions
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2025 Gartner® Magic Quadrant™ - Conversational AI

Cognigy has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI for our Ability to Execute and Completeness of Vision.

We think this recognition reflects what our customers already know:

  • Our AI Agents don’t just sound smart, they perform at scale
  • The platform is made for the contact center, not retrofitted for it
  • Real automation, real outcomes, and real speed to value
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Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service

NiCE named a Leader and positioned furthest for Completeness of Vision and highest for Ability to Execute. This also marks our 11th consecutive year as a Leader.

We believe this recognition reflects why customers choose NiCE:

  • One unified platform leading AI transformation in CX
  • The most complete suite in the industry
  • AI proven to deliver results at enterprise scale
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2025 Gartner® Voice of the Customer for Conversational AI Platforms

NiCE Cognigy is the only vendor recognized as a Customers’ Choice in the 2025 Gartner® Voice of the Customer for Conversational AI Platforms — a distinction based entirely on real enterprise reviews and ratings.

We believe that enterprises choose us because we:

  • Understand real-world CX challenges and pain points of modern contact centers
  • Deliver measurable CX outcomes
  • Provide a safe, scalable path to AI-first service
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Four Market Leadership Reports

Don’t miss out — unlock exclusive access to 4 analyst reports that reveal why NiCE remains a LEADER in cloud contact center and CX AI solutions.

Get access to the all these industry leading reports:

  • 2026 Forrester Wave™ Conversational AI Platforms
  • 2025 Gartner Magic Quadrant - Conversational AI
  • 2025 Gartner® Magic Quadrant™ for Contact Center as a Service
  • 2025 Gartner® Voice of the Customer for Conversational AI Platforms

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Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms,” by analysts Gabriele Rigon, Uma Challa, Bern Elliot, Adrian Lee, Arup Roy, and Justin Tung, 13 August 2025.

Gartner, “Magic Quadrant for Contact Center as a Service,” Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NiCE.