Cognigy has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI for our Ability to Execute and Completeness of Vision.
We think this recognition reflects what our customers already know:
Our AI Agents don’t just sound smart, they perform at scale
The platform is made for the contact center, not retrofitted for it
Real automation, real outcomes, and real speed to value
Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service
NiCE named a Leader and positioned furthest for Completeness of Vision and highest for Ability to Execute. This also marks our 11th consecutive year as a Leader.
We believe this recognition reflects why customers choose NiCE:
One unified platform leading AI transformation in CX
The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024
Gartner,
“Magic Quadrant for Enterprise Conversational AI Platforms,” by analysts
Gabriele Rigon, Uma Challa, Bern Elliot, Adrian Lee, Arup Roy, and Justin Tung,
13 August 2025.
Gartner,
“Magic Quadrant for Contact Center as a Service,” Drew Kraus, Jason Bridge,
Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025.
GARTNER is a
registered trademark and service mark of Gartner, Inc. and/or its affiliates in
the U.S. and internationally and MAGIC QUADRANT is a registered trademark of
Gartner, Inc. and/or its affiliates and is used herein with permission. All
rights reserved. Gartner does not endorse any vendor, product or service
depicted in its research publications and does not advise technology users to
select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s research
organization and should not be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a particular
purpose.
This
graphic was published by Gartner, Inc. as part of a larger research document
and should be evaluated in the context of the entire document. The Gartner
document is available upon request from NiCE.
Forrester
does not endorse any company, product, brand, or service included in its
research publications and does not advise any person to select the products or
services of any company or brand based on the ratings included in such
publications. Information is based on the best available resources. Opinions
reflect judgment at the time and are subject to change. For more information,
read about Forrester’s objectivity here.
Market Leadership
The proven LEADER in CX solutions
Find the right cloud and AI solution faster with insights from four leading analyst firms—all in one place.
