Cognigy has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI for our Ability to Execute and Completeness of Vision.
We think this recognition reflects what our customers already know:
Our AI Agents don’t just sound smart, they perform at scale
The platform is made for the contact center, not retrofitted for it
Real automation, real outcomes, and real speed to value
Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service
NiCE named a Leader and positioned furthest for Completeness of Vision and highest for Ability to Execute. This also marks our 11th consecutive year as a Leader.
We believe this recognition reflects why customers choose NiCE:
One unified platform leading AI transformation in CX
The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024
Gartner,
“Magic Quadrant for Enterprise Conversational AI Platforms,” by analysts
Gabriele Rigon, Uma Challa, Bern Elliot, Adrian Lee, Arup Roy, and Justin Tung,
13 August 2025.
Gartner,
“Magic Quadrant for Contact Center as a Service,” Drew Kraus, Jason Bridge,
Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025.
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