Gartner,
“Magic Quadrant for Enterprise Conversational AI Platforms,” by analysts
Gabriele Rigon, Uma Challa, Bern Elliot, Adrian Lee, Arup Roy, and Justin Tung,
13 August 2025.
Gartner,
“Magic Quadrant for Contact Center as a Service,” Drew Kraus, Jason Bridge,
Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025.
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