Direct from the Agentic AI Frontline:
Real leaders. Real results.

Direct from the Agentic AI Frontline is a three-part masterclass series for CX and IT leaders who want to learn from what’s already working at enterprise scale. Join AI CX’s most practical webinar series of 2026 and benchmark your next moves against real deployments.

Across three sessions, you’ll unpack real-world implementations and outcomes with customers, surface emerging signals with analysts, and dig into operating models that actually work in production.

If you’re ready to move beyond pilots to real impact, this is your path to scale with confidence.

Day 1

Direct from the Frontline: How leaders turn Agentic AI into real CX success

Available on-demand

Why are some organizations already seeing real returns from AI while others remain stuck in pilots? This opening session reveals how leading teams are using Agentic AI as a new CX foundation, not an incremental upgrade. Hear directly from E.ON’s AI leaders on what worked in production, the KPIs that mattered, and how they accelerated adoption across customers, agents, and the business.

In this session, you’ll learn:

  • How the boldest teams redesign work for autonomy
  • What leaders prioritize in early deployments
  • How to drive adoption across customers, agents, and executives.

Speakers:

Ștefania Cătălina Chiteală, Technical Lead & Team Lead Customer Interactions at E.on

Jarrod Davis, Senior Product Marketing Manager at NiCE Cognigy


Day 2

Direct from the Frontline: Your guide to making Agentic AI scale for real

Available on-demand

Agentic AI is creating a clear divide in CX: some organizations are scaling with confidence, others are stuck in endless pilots. This session provides a practical roadmap for reaching Agentic “escape velocity.” Learn how leaders redesign journeys, build the right data and integration foundation, and establish governance models that enable scale without slowing innovation.

You’ll learn how to:

  • Redesign journeys for autonomy, not assistance
  • Build the data + integration foundation for reliable agentic execution
  • Establish governance models that enable scale without slowing innovation
  • Avoid the failure patterns that stall most AI programs

Speakers:

Christian Hohmann, Head of AI-Assistants & Tech at Henkel Consumer Brands

Markus Ring, Director of AI Transformation at NiCE Cognigy


Day 3

Direct from the Frontline: Top analysts reveal the real AI CX future

Available on-demand

By 2028, AI will be everywhere, but winning with it won’t be automatic. In this analyst-led session, we examine the divergence reshaping CX as AI agents, human workflows, and systems of record collide. Discover how orchestration determines whether CX becomes fragmented or unified, and what leading enterprises do differently to turn Agentic AI into enterprise-wide impact.

In this session, we explore:

  • The divergence moment reshaping CX and the futures taking shape now
  • Where orchestration creates advantage (and where it fails)
  • What winners do differently to unify front, mid, and back office
  • How orchestration multiplies the impact of Agentic AI
  • If you want to move beyond isolated wins and influence how AI-driven

Guest speakers:

Robin Gareiss, CEO and Principal Analyst at Metrigy

Nicole Kyle, Managing Director and Co-Founder at CMP

Watch on-demand