Webinar: From AI Vision to Reality

Presenter: Luke Duffell, Director of Solution Engineering, Customer Service Automation

Date: Wednesday 8th October, 13:00 BST
Duration: 45 minutes

Overview:

In this transformative session, we explore how artificial intelligence is being practically applied to revolutionise customer service operations, moving from aspirational vision to scalable reality. Luke Duffell guides us through the journey of turning education into enablement, showcasing how the CXone platform empowers organisations with end-to-end customer service automation.

Key Topics Covered:

• AI-Driven Customer Service: Overview of the CXone platform and Enlighten AI for end-to-end automation
• Using LLMs Effectively: How to select, test, and integrate large language models for real-world customer service tasks
• AI Testing & Validation: Insight into CXone’s robust framework for safely deploying LLMs with confidence
• From Data to Insights: Turning unstructured data into actionable intelligence with AI-generated intents, actions, and outcomes
• Future-Ready Infrastructure: Scalable, modular systems for rapid AI deployment and continuous optimisation
  
  

Why Attend:

Attendees will gain deep insights into:

• Modern AI applications that deliver tangible ROI in customer service
• Best practices for adopting and operationalising LLMs
• Strategies to unlock value from interaction data and proactively drive improvements