Join MIT Technology Review Insights and Neeraj Verma, Head of Applied AI at NiCE, for a discussion centering on the evolving role of AI agents in customer experience. Neeraj outlines the current landscape of AI agent deployment, emphasizing the challenges companies face, including safety concerns and emerging vulnerabilities tied to agentic AI. He explores strategic decisions around building versus partnering for AI solutions, and how organizations can better align deployments with ROI goals.

The conversation touches on:

• Post-deployment analytics and evaluation tools for AI agents
• Trust challenges with non-deterministic AI behavior
• Future capabilities and efficiencies unlocked by AI agents

Don’t miss out on this crucial conversation!