NICE named a CCaaS Leader in The Forrester Wave™ 2025

IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment

2025 CX Megatrends and Projections: Charting the Course for Excellence

NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

The Forrester Wave™: Contact Center As A Service, Q1 2023 report names NICE among the top leading providers.

NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

NICE named the Conversational Intelligence Market Leader in 2024 Opus Research Intelliview Report

Elevating CX with AI: Insights from the 2025 Contact Center Goals and Technology Survey

NICE recognized as a SPARK Leader in the 2024 SPARK Matrix™ for Contact Center as a Service