The ultimate survival guide for transforming reactive service into a proactive experience
Web & Mobile Engagement - Optimize Your CX
Drive engaged and frictionless digital customer journeys.
Increase self-service success and drive excellent customer engagement.Learn more Get quote
In-the-moment resolution
As part of the CXone Mpower platform, Guide provides in the moment resolution by removing friction along the digital customer journey. By delivering the right information and guidance at the right moment, Guide eliminates unnecessary calls to the contact center. Lead visitors to useful information they need, providing them with the most appropriate and relevant assistance, wherever they are with active web and mobile engagement.Take a self-guided tour
BEGIN TOUREliminate friction in the web journey.
“NICE CXone Guide goes beyond chat. You can provide additional details, you can trigger messages based on customer interactions, and get very specific and very detailed right when the customer needs you.”
Cyndi DamanGlobal Web Manager, MoneyGram
