Agent Assist Hub tracks content and intent, while proactively offering agent guidance
CXone Mpower Hubs
Seamless enterprise connections with Hubs
Easily unify data across all customer journey touchpoints with intuitive, low-code CXone Mpower Hubs. Fully enable your enterprise, from intent to fulfillment.View Demo Request a Quote
The world’s best brands trust NiCE to power 15B+ interactions a year
Deliver a unified customer experience
Hubs turn complex, time-consuming custom integrations into simple, automated workflows that help teams focus on results, not maintenance. Streamlined connections between front and back office teams eliminate data silos for easier collaboration.Whatever your needs, there’s a Hub for that.
Scale quickly and easily
Gain total flexibility and expand as you grow on a unified AI platform. Plug and play into existing systems and connect third-party apps. Simply drag-and-drop components into workflows or bring your own data models and build your own capabilities.
Reduce service gaps
Achieve true digital transformation by eliminating siloed organizational structures, processes, and tech architectures with fully connected intelligence at your fingertips.
Optimize agent productivity
Help your employes shine. Give agents the data they need when they need it. Improve resolutions and decrease average handle time with an open framework of hubs and 40+ apps.
Create cohesive, satisfying experiences
Deliver faster, seamless experiences, at scale so customers experience exceptional continuity, personalization, and proactive engagement with every interaction.Simplify deployment and accelerate time to value
Hubs ensure you maximize the benefits of the CXone Mpower platform.
Agent Assist Hub
Supercharge your agent assist app of choice
Bring together third-party or your own custom-built agent assist solution into one seamless interface. Give your agents real-time answers, knowledge suggestions, auto-summaries, and live guidance all in one place.Take the tour
CRM Hub
Personalize every interaction
Integrate with all major CRMs to get agents the data they need without inefficient searches through multiple interfaces. The right information is delivered to a single interface. You can even use CRM data to refine routing.Take the tourGet the datasheet
Integration Hub
Build custom connections fast
The tools to integrate with your IT landscape are at your fingertips. Use a low-code interface to create, manage, and scale integrations in one place. One option is UCaaS pre-built adapters that quickly facilitate expert access in minutes.Take the tour
Transcription Hub
Hear it, read it, act on it
Connect any Speech-to-Text and Text-to-Speech solution to turn spoken interactions into actionable insights. Manage all your transcription services in a single location. With low-code integration, you’re up and running fast.Take the tour
User Hub
Simplify admin and authentication
Experience platform administration made easy. Enable seamless and secure user provisioning across all customer environments through robust SCIM integration.Take the tour
Virtual Agent Hub
Smooth, simple AI bot orchestration
Use the virtual agent of your choice to handle routine requests while your agents focus on moments that matter. With seamless handoffs and coordination between virtual and live agents, you deliver consistent, exceptional experiences.Take the tour
LLM Hub
Simply connect to your LLMs
Plug in your own Large Language Models for even more flexibility, while still taking full advantage of CXone Mpower’s platform intelligence.
Engagement Hub
Unify Interactions from ACDs, CRM, UCaaS
Bring all your interactions from other systems onto one platform. Experience the full value of CXone Mpower and simplify your cloud journey without replacing what already works.
Knowledge Hub
Make every conversation smarter
Connect any knowledge base to your CX AI capabilities to deliver fast, meaningful responses to customers. Built for continuity, Knowledge Hub understands context, remembers conversations and enables live and virtual agents to respond accurately.Success stories
See what global CX leaders are saying
National Grid Builds Its Cloud Transformation Strategy
25%
increase operational efficiency
80-90%
of tool utilization achieved
Clearlink Refreshes Agent Experience
Increased agent utilization
Faster resolution times
Reduction in recording costs
Dojo Reaches a Ten Second Answer Time with CXone Mpower
19%
increase in pick-up rate
10%
increase in operational efficiency
Explore how Hubs elevate your contact center performance
A range of Hubs to support all the connections you need, whenever you need them.
