Purpose-built AI for CX

Transform CX and reduce operating costs

Improve every interaction with proven, purpose-built AI and automation built to improve customer experience—and bring big cost savings to your organization.

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The world’s best brands trust NiCE to power 15B+ interactions a year

AI orchestration for effortless experiences your customers expect

Learn how you can drive the best outcomes for your customers, boost efficiency and generate cost savings across your business by combining CX specific models with general purpose models.

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AI，让体验更顺畅

AI 可预判下一步需求、主动提供协助，且始终贴合场景，从而优化客户和座席体验。

快速解决互动问题

基于数十亿真实客户体验对话构建的 AI 工作流程，助力更快为客户提供所需答案。

Get smarter guidance over time

Continuously increase value using a CX platform with AI at the core, that delivers transformation and measurable ROI through growth, efficiency, and loyalty.

以最短路径实现价值

See exponential ROI with automated CX insights and actions, on a scalable platform built to bring you real savings quickly.

Maximize the value of AI in CX

Unlock AI transformation across the enterprise with an AI-first platform for Customer Experience.

Create the “wow” effect with Experience Memory that recalls customer history, intent, and preferences, so every experience feels personal and connected.
Synchronize every customer moment and operational workflow for maximum efficiency and effectiveness with connected intelligence across a unified AI-first platform.
Quickly plug into your existing systems and expand as you grow on an open and flexible foundation, making these components intelligent extensions of the platform.
Get guidance on where and how to apply AI to achieve results, and bring visibility, control, and accountability to AI-powered customer service with built-in AI observability.

Discover the full value of AI in customer service

Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.

Calculate your savings

“The elements of AI that are embedded in [the NICE CXone Mpower] solutions meant we were able to advance on our AI roadmap further than we had anticipated.”

Jon Wells, Contact Centre Director Carnival UK

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“With NICE CXone Mpower we’re making progress on a long-term vision that will differentiate us not just from other banks, but from some of the biggest companies in the world.”

Dalton Spadotto, Program Manager Banco do Brasil

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purpose-built AI for CX

探索 CXone Mpower 的核心技术

如何实现这一切。

即刻体验一体化平台的强大功能

我们将向您展示 NiCE 如何以 AI 核心驱动，以结果为导向，实现全流程统一整合与自动化运营，全面提升客户体验。

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常见问题

Purpose-built AI for CX, embedded across the CXone Mpower platform, uses AI-driven CX insights to automate the entire customer journey across 100% of interactions in every channel. It ensures each customer receives fast, personalized service by dynamically routing interactions, supporting agents during conversations, and continuously learning from each engagement.

CXone Mpower 平台的 AI 编排将 NiCE 客户体验专属模型的优势与 LLM 的通用知识相结合，为每项任务提供最高效的自动化方案。这使得平台的自动化在从简单查询到复杂工作流程的各类场景中，都更精准、可扩展且贴合场景。

With intuitive editors and access to purpose-built AI for CX, third-party LLMs, and BYO models, businesses can tailor the platform’s AI behavior to fit their processes, compliance needs, and customer expectations. It’s low-code, so there’s no deep technical expertise needed.

借助 CXone Mpower 平台，您可利用 AI 实现智能互动路由、提升劳动力预测效率、生成评估表单、获取实时自动化客户体验分析。这样不仅能提高效率、降低成本、还能保证服务质量一致性，并为团队腾出时间处理更复杂的客户互动。

CXone Mpower 体验优化 (XO) 功能利用行业最大的历史客户体验对话数据集，发掘高投资回报率的流程自动化机会。它通过分析语音和文本互动识别常见客户问题，研究优秀座席的行为模式，最终构建可扩展的自助服务工作流程 —— 既满足客户需求，又为团队腾出精力处理更重要的问题。

完全可以。平台包含基于数十亿客户体验互动构建的预定义成熟工作流程，助力快速启动。这些工作流程专为解决实际业务挑战设计，能立即在自助服务和辅助服务渠道中产生成效。

CX specific models remember what they learn and are always adapting. They learn from every interaction in real time and improve predictions, recommendations, and decisions to keep up with changing customer behaviors and business goals.