The UK’s largest mobile network provider, EE (formerly known as Everything Everywhere, and now part of BT), opted for self-sufficiency in its automation journey. A key first step was to certify its core team on NICE’s automation studio tool, and create a team of experts to build their own in-house capabilities and support the automation needs of their business operations.
From initial project kickoff until today, EE has automated 32 processes across a wide variety of process types, realizing a saving of over 4,000,000 million seconds per month in those 32 automations alone. EE expects to deliver about £1m per year of additional benefits, as a result of these automations.
Join this session to get tips on implementation from David Orton, Technology Manager at BT (formerly EE):