Resources

Brochures & Product Videos

Product Video

The Impact of Desktop Automation Technology in the Digitally Diverse Workplace

Watch Oded Karev, General Manager of NICE Advanced Process Automation Solutions discuss the growth and impact of Desktop Automation technology as a key driver:

- Enabling enterprises to achieve a full digital transformation
- Empowering employees to reach their best performance potential
- Impacting customer interactions with intuitive and highly personalized service delivery

Product Video

NICE Desktop Analytics

Discover the illuminating effects of Desktop Automation technology:

- Gain clear visibility into the daily desktop activities performed by front and back office employees.
- View intelligent reports containing valuable insights about employee desktop behavior and performance gaps.

Product Video

NICE Reading Robots

Watch how our robots work with NEVA to efficiently process unstructured data at scale

Product Video

Get To Know NEVA

Watch how NEVA (NICE Employee Virtual Attendant) personally enables front and back office employees to reach their best potential.

Product Video

Automation Finder

It is now possible to bullet proof the automation discovery phase of your RPA journey, substantially increasing your chances for a successful and sustainable deployment. Watch our home-grown AI infused innovation, Automation Finder, in action! This smart, data driven diagnostic tool is designed to ensure that you select the most optimal business processes to automate with absolute accuracy and precision.

Product Video

TechTalk – Interactive Interview with Omer Fuchs

In an informative interview, infused with interactive content, Omer Fuchs (Business Development and Strategy Director for NICE Advanced Process Automation Solutions) explains some of the stark realities of embracing automation technology in a brave new world.

Product Video

NEVA at Interactions 2019

Watch NICE’s Omer Fuchs and NEVA take the main stage at Interactions 2019!

Product Video

NEVA Calls for ‘Automation for the People’

Watch NEVA rally for employees to be freed from mundane tasks and to obtain the robotic assistants they deserve.

Brochure

NICE Automation Finder Brochure

Intelligent identification of process automation opportunities to maximize ROI and operational efficiencies.

Brochure

Meet NEVA (NICE Employee Virtual Attendant)

Make Automation personal -NEVA enables a better customer experience by automating mundane tasks and guiding your employees to enhance their performance.

Product Video

Facebook Live Session - NEVA

Introducing NEVA (NICE Employee Virtual Attendant)

30 May 2018

Brochure

Automation Center of Excellence

Grow your process automation footprint for long-term strategic gain and ROI.

Product Video

Facebook Live Session – Introduction to RPA

Discussing the fundamental principles of RPA and the NICE RPA solution.

31 May 2018

Brochure

RPA for Dummies E-Book

Discover the Power of Robotic Process Automation. Get your process automation journey started with this comprehensive e-book for RPA.

Product Video

Facebook Live Session – RPA Deployment Success Stories

Discussing some of the most successful RPA deployments.

31 May 2018

Brochure

NICE Advanced Process Automation

Automation for the People. Simplicity, flexibility and efficiency with NICE Advanced Process Automation.

Product Video

Facebook Live Session – Attended Automation & Virtual Assistants

Discussing Attended Automation (aka Robotic Desktop Automation) and virtual assistants.

9 March 2018

Brochure

NICE RPA – Optical Character Recognition (OCR)

Gain some practical insights about how OCR enhances and expands RPA.

Product Video

How do RPA Bots Work with Chatbots?

See how chatbots can work collaboratively with NICE RPA bots, resulting in fluent bot execution across both front and back end operations.

1 February 2018

Brochure

NICE RPA Partner Certification Program

Become a certified automation professional with the flexibility to choose a training path that suits your individual needs.

Product Video

Automating Self-Service Banking with RPA & AI

Get a sneak peek at how customer self-service channels in the banking industry are taken to new heights with the integration of cognitive technology, such as chatbots, Natural Language Processing, Machine Learning, OCR and the like.

19 February 2018

Brochure

NICE RPA Developer Support Brochure

NICE Developer Support Services ensure successful automation deployments

Product Video

Our Bots Just Got Cognitive

See how RPA can handle unstructured data and collaborate with other cognitive bots such as chat, video and text analytics bots, in order to provide a fully automated end to end solution.

11 October 2017

Product Video

NICE Robotic Automation – Set Your People Free!

Automate repetitive tasks and set your people free to focus on what really counts – enhancing the customer experience.

14 March 2017

Video Testimonials & Case Studies

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Video Testimonial

The Results Companies

See how Global BPO, The Results Companies, has leveraged Robotic Automation, Desktop Automation and Desktop Analytics, to streamline their internal and customer facing processes. The results experienced include operational efficiencies, consistent service delivery and improved employee morale.

Video Testimonial

NICE and Symphony Accelerate the Pace of Intelligent Automation Deployment

Watch how NICE and Symphony’s unique offering enables organizations to scale their intelligent automations.

Video Testimonial

RPA Working for Thomas Cook – Video Testimonial

Thomas Cook reduced processing time from 3 days to 3 hours with NICE RPA, with ROI seen in 90 days.

Video Testimonial

NICE Robotic Automation – Hear It from Our Customers

Transforming productivity and service delivery for our customers – don’t take it from us, hear it from them!

Case Study

NICE Automaton for Streamlining B2B IT ‘Swivel Seat’ Integrations

Find out how Unisys, a global Information Technology company, leveraged Robotic Process Automation to drive integration consistency, accuracy, cost-effectiveness and speed.

Video Testimonial

Capgemini Improves Efficiencies in the Public Sector with NICE Robotic Automation

Capgemini chooses NICE Robotic Automation to Increase efficiency and maintain the perfect customer experience across various public-sector organizations.

Case Study

Health Insurance: Blue Cross of Idaho

By investing in Desktop Automation, Blue Cross of Idaho achieved annual savings of $ 250 000.

Video Testimonial

Helpline in Italy Drives Quality, Predictability and Speed with NICE Robotic Automation

By implementing NICE Robotic Automation, fraud prevention handle time (wrap up phase) was reduced by 70% on average.

Case Study

Telecommunications: TIM

By designing and deploying NICE Desktop Automation, one of the largest telecommunication providers in Brazil reduced its case handle time by 60%, resulting in annual savings of $ 300 000.

Video Testimonial

NICE Robotic Automation is Working for Banca Popolare Di Sondrio

A European bank reduced their handle time by 80%, significantly increasing workforce motivation and freeing up staff to execute higher value tasks.

Case Study

Financial Services: Helpline

With a combination of unattended Robotic Automation and attended Desktop Automation, Helpline decreased the handle time in it fraud prevention process by 79%.

Case Study

Financial Services: Banca Popolare di Sondrio

A European bank reduced their handle time by 80%, significantly increasing workforce motivation and freeing up staff to execute higher value tasks.

Case Study

Business Process Outsourcing: The Results Companies

NICE’s full automation suite enabled The Results Companies to realize greater accuracy, reduce handle time and enhance security for their employee onboarding and offboarding procedures.

Case Study

Business Process Outsourcing & Customer Relationship Management: LIQ

After deploying NICE Desktop Automation in just 6 weeks, LIQ gained annual savings of $615 000.

Case Study

Post Sales Supply Chain: OnProcess

A combination of NICE Robotic and Desktop Automation (with added OCR capabilities) enabled OnProcess to reduce their business risk by bringing processing accuracy into their complex IT and operational environments.

Case Study

NICE Robotic Automation Case Studies e-Book

Take a look at how RPA is being successfully adopted by enterprises spanning different vertical markets globally.

Press Releases & Articles

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Press Release

NICE Ranked Among 10 Most Disruptive RPA Companies

NICE makes the front cover of Aspioneer Magazine and ranked as one of the ten most disruptive RPA companies in 2019!

9 September 2019

Press Release

NICE Wins Four Globee® Awards for Setting the Industry Benchmark for Excellence

NICE recognized for cutting-edge innovation and improving relationships with customers and employees.

9 September 2019

Published Article

How RPA Can Boost Your Business Performance

When it comes to contact centres, people generally assume that agents spend their whole day on the phone, calling customers or answering calls. This isn’t actually the case, writes Oded Karev, VP, head of Robotics Process Automation LoB at NICE Ltd.

6 September 2019

Press Release

NICE Robotic Process Automation Named a Leader in Everest Group's PEAK Matrix for Second Consecutive Year

NICE scores high on both 'Vision and Capability' and 'Market Impact' axes in leading analyst's RPA Technology Vendor Assessment 2019 report

16 July 2019

Press Release

NICE RPA Deepens AI Capabilities for Expanded Automation Discovery and Real-Time Monitoring Intelligence

With NICE RPA 7.1, organizations can now manage the robotic workforce in a smart and capable manner, magnifying the automation footprint and accelerating ROI.

2 July 2019

Published Article

Employees are ready to be empowered by RPA, finds survey

Research indicates that employees understand the benefits of robotic process automation (RPA) and are more willing to use it to help them deliver better service experiences…

1 July 2019

Press Release

New Research Reveals Employees Are Ready to be Empowered by Automation Technology

75 percent of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer experience.

27 June 2019

Press Release

NICE and Prof. Dan Ariely’s Research Confirms - Desktop Robots Significantly Boost Employee Performance and Wellbeing

The series of intriguing white papers and videos explores the critical role of intelligent software robots in improving employee morale and creativity by eliminating the negative impact of repetitive tasks.

03 May 2019

Published Article

Robotic desktop automation technology in the digitally diverse workplace

Desktop automation technology is fully designed with the employee in mind, and has the potential to solve many pressing issues within organizations today…

28 March 2019

Press Release

NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-to-End Customer Experience

Collaboration delivers visual engagement in the front end with intelligent automation of back end processes, accelerating time to value by rapidly improving service quality and back-office efficiencies.

13 March 2019

Published Article

AI to the Rescue: How to Ease Employee Onboarding & Offboarding in the Contact Center

Published in ICMI: NICE’s Oded Karev gives an in-depth account of some of the key challenges in the call center today and how AI can alleviate some of the pressures.

18 February 2019

Press Release

NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes

Integration enables expansive automation of unstructured data and scanned documentation with NEVA as well as NICE's unattended robots.

4 March 2019

Published Article

“It’s About Augmenting People,” says NICE, a Leading Player in RPA and Software Robots

Published in Information Age: NICE’s RPA’s Alliances Director Gareth Hole, talks to Information Age reporter about how Virtual Assistant technology such as NEVA (NICE Employee Virtual Attendant), has the potential to augment and support human potential.

4 February 2019

Press Release

NICE RPA Takes Gold Stevie Award for NEVA

The accolade recognizes NEVA (NICE Employee Virtual Attendant) for innovatively empowering the collaboration between the human and robotic workforces

28 February 2019

Published Article

How to Implement Robotics Without ‘Automation Anxiety’ – a Baker Tilly Case Study

Published in Accountancy Age: Baker Tilly’s director of innovation Waqqas Mahmood and NICE’s Oded Karev explain how NICE RPA’s virtual workforce has transformed the way Baker Tilly works

22 January 2019

Press Release

Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future

How Integrating robotic intelligence into service delivery processes provides faster response times for Legal & General customers

9 January 2019

Published Article

Virtual Assistant Technology – Empowering the Workforce of Tomorrow

Published in Martech Series: How the workplace will start to experience attaining the first wave of unprecedented levels of business efficiencies and exploring the untapped human potential.

Press Release

NICE Announces Global Robotics User Community Providing the Industry’s Richest Source for Information and Best Practice Sharing

Community features vast practical resources and formal certification programs driven by NICE RPA’s powerful track record of successful, large scale deployments

Published Article

AI & Robotic Automation – A Customer Success Story

Published in CRM Exchange: AI and RPA are enhancing today’s workplace by allowing employees to be more productive, as we move closer towards the workplace of tomorrow.

Press Release

NICE Robotic Process Automation Helps Baker Tilly to Accelerate Their Technology Road Map

With NICE Robotic Process Automation, Baker Tilly has seen a 66% decrease in time and cost along with an increase in employee productivity.

19 December 2018

Published Article

Next Level Robotics Arrives but Enterprises May Not be Ready

Published in Pymnts.com: As the enterprise makes its way through the Industry 4.0 age of automation and data sharing, analysts say there is yet another wave ahead, combining smart technologies to make businesses more efficient…

Press Release

NICE Launches Robotic Process Automation Version 7.0, Leveraging Advanced AI to Accelerate ROI

Version 7.0 streamlines the automation life-cycle with smart process selection, swift development and greater enablement of the human-robotic workforce.

12 December 2018

Published Article

Introducing NICE Automation Finder

Published in UCT Today: Want a quick and easy way to find out where you can make your workflow more streamlined? The NICE Automation Finder could be the solution…

Press Release

NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies

Global customer experience outsourcer's success in implementing complex, secure and scalable unattended automation recognized at Interactions 2018.

3 October 2018

Published Article

TechBytes with Oded Karev, VP, Head of Advanced Process Automation, NICE

Published in Martech Series: Oded Karev, general manager of NICE Advanced Process Automation Solutions discusses the trend of how Virtual Attendants provide end customers with a seamless experience.

Press Release

NICE Deploys Robotic Process Automation for SBI Card

NICE RPA is helping to support accelerated growth for one of India's leading credit card issuers by delivering increased accuracy, enhanced productivity and improved scalability in their operations.

24 September 2018

Published Article

NICE Releases Robotic Automation 6.7

Published in Destination CRM: NICE has released NICE Robotic Automation 6.7, including intelligent connectivity to support integration with any application as well as the deployment of multiple process automations from a single platform.

Press Release

Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency

Prominent travel company leveraging attended and unattended robots to enhance service and increase back office efficiency, while saving millions in operational costs

13 September 2018

Published Article

Introducing NEVA

Published in UCT Today: One of the leading providers of on-premises and cloud-based enterprise software, NICE, recently introduced their latest innovation for the productivity market.

Press Release

NICE Desktop Automation Drives Digital Transformation and Improves Productivity for One of Latin America's Largest BPOs

Liq chose NICE Desktop Automation to deliver significant cost savings via 9 percent AHT reduction and over 10 percent faster agent onboarding.

4 September 2018

Published Article

NICE Bot Wants to Take Over Employees Most Tedious Tasks

Published in CRM Buyer: NICE debuted its NICE Employee Virtual Attendant, or NEVA, a process automation bot powered by the company's desktop automation technology.

Press Release

NICE Delivers Revolutionary Shape Analysis Capability, Empowering Organizations to Rapidly Deploy Robotic Process Automation

New, AI-powered feature enables connectivity to previously inaccessible virtual desktop environments, uniquely enabling application based recognition of screen elements based on shape and text.

21 August 2018

Published Article

NICE Expands on Amazon LEX’s Self-Service Capabilities

Published in UCToday: NICE has announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfill more customer requests, including complex actions, in real-time.

Press Release

Joint NICE and Deloitte White Paper Paves the Way for Enterprise Transformation into Robotic and Cognitive Automation

Trends focused paper bridges the gap between pace of cognitive and AI technology innovation and enterprise adoption, helping drive future readiness.

15 August 2018

Published Article

NICE Launches NICE Employee Virtual Attendant or NEVA

Published in HR Technologist: NICE, the Cloud and On-premise enterprise software solutions provider, has announced the launch of NICE Employee Virtual Attendant (NEVA), pegged as the world's 1st virtual attendant, designed with a focus on employees.

Press Release

NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments

The new NICE Automation Finder accurately identifies process automation opportunities in order to maximize ROI and operational efficiencies.

18 June 2018

Published Article

It’s Now or NEVA for NICE’s Robotic Virtual Attendant

Published in FinTech Futures: Data analytics and insights company NICEhas launched its NICE Employee Virtual Attendant (NEVA) for customer service with a robotic touch.

Press Release

NICE Robotic Automation Debuts a Connectivity Breakthrough and AI Enhancements in Latest Version Release

The newest edition of NICE Robotic Automation introduces robust, universal and intelligent connectivity, increasing operational stability and reducing time-to-value gap.

11 June 2018

Published Article

How Robotic Process Automation Will Power the Chatbot Revolution

Published in Information Management: NICE’s Oded Karev delves into how the collaboration between RPA and chatbots will drive customer service to new levels of efficiency and engagement.

Press Release

NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support Across the Enterprise

A personified desktop assistant, NICE Employee Virtual Attendant (NEVA), transforms employee capabilities to enhance operational efficiency, bolster sales efforts and drive regulatory compliance via on-demand and automated, always- on guidance.

15 May 2018

Published Article

NICE Accelerates A long the Road to Success

Published in UCToday: Leading technology innovator NICE, recently announced that they’re maintaining their leadership position in the marketplace with the rapid growth of their Robotic Process Automation platform.

Press Release

NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities by Transforming Chatbot Requests into Real-Time Customer Fulfillment

NICE Robotic Process Automation drives the instant resolution of complex customer requests, enabling Amazon Lex’s chatbot to support 24/7 customer self-service requirements.

2 May 2018

Published Article

What if Humans & Robots Could Work Together?

Published in Call Center Helper: NICE RPA’s Gareth Hole explains how robots can enhance the human workforce, as well as the customer experience.

Press Release

NICE Enables Enterprises to Enter the Automation Economy Via First of its Kind 'Robotic Process Automation for Dummies' Book

Based on 15 years of expertise, new NICE asset allows organizations to capitalize on the growing automation trend and kickstart their RPA programs.

5 April 2018

Published Article

Navigating the Risks, Practicalities and Opportunities of Artificial Intelligence

Published in Information Age: NICE RPA’s Oded Karev discusses how the global business world is in the midst of another technological revolution.

Press Release

NICE Receives Robotics Achievement Award from Leading Industry Researcher

Saddletree Research recognizes NICE for its achievement in cognitive robotic automation, which provides innovative and robust enterprise process automation.

28 March 2018

Published Article

Artificial Intelligence & The Human Workforce – A Match Made in Process Efficiency Heaven

Published in ITPro Portal: AI is transforming the way we work and is bringing significant benefits to businesses and employees in a number of industries.

Press Release

NICE Robotic Process Automation Rated a Leader and Star Performer in Everest Group's PEAK Matrix

NICE scores high on both 'Vision and Capability' as well as the 'Market Impact' axis rated in the leading analyst's RPA Technology Vendor Assessment 2018 report.

26 March 2018

Press Release

NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service

NICE solution wins for uniquely integrating process automation with artificial intelligence.

12 March 2018

Press Release

NICE Robotic Process Automation Helps Enterprises Meet GDPR Compliance Requirements

NICE’s Robotic Automation solution streamlines a variety of different and complex business process requirements, from one single automation platform, enabling organizations to be fully GDPR compliant.

5 March 2018

Press Release

NICE Wins TMC Awards for Innovation & Excellence in Unified Communications

Duel accolades recognize NICE Robotic Process Automation and Quality Central for technology leadership and commitment to unparalleled quality.

31 January 2018

Press Release

NICE Robotic Process Automation and Desktop Analytics Rated a Market Leader in Product Satisfaction

Customers rate NICE at the top in overall vendor and multiple product satisfaction categories, including perfect scores for process analytics, workflow and alerting, according to a top analyst firm.

6 December 2017

Press Release

NICE Accelerates Momentum to Fortify its Market Leadership in Cognitive Process Automation and Artificial Intelligence with New Customer Winds and Innovative Technology

NICE triples its RPA new logos in FY17, grows its partner network to over 40 leading integrators and doubles the size of its Process Automation R&D group.

7 December 2018

Press Release

NICE Enhances Its Cognitive Robotic Automation with Advanced OCR Capabilities

NICE’s integration with ABBYY’s advanced text and image extraction technology is set to augment NICE’s AI proficiency by providing access to capabilities that extend beyond traditional RPA solutions.

21 November 2017

Press Release

NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation

NICE’s Cognitive Process Automation Platform is set to achieve an estimated 95% reduction in process time and decrease manual effort by 85% across some of the most complex business processes.

10 October 2017

Press Release

Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions

Using NICE’s analytics-based solutions, Blue Cross of Idaho can streamline service, rapidly increasing customer satisfaction and significantly reducing costs.

30 August 2017

Press Release

European Public-Sector Agency Improves its Service Operations with NICE Robotic Process Automation

The agency has achieved good results with the NICE solution, cutting processing costs, reducing errors, and in some instances cutting average call handling time by up to 40%.

6 September 2017

Press Release

NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation

NICE’s open robotic automation framework drives intelligent process execution through integration with leading AI technologies.

19 September 2017

Press Release

Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation

The retailer has used the NICE solution to eliminate 100% of its order entry errors and save 5,000 hours on manual processes, while dramatically improving the customer experience.

5 June 2017

Press Release

No Organization Too Large or Too Complex for NICE Robotic Process Automation

The latest enhancements to the NICE automation solution offer improved management, security, and connectivity to support enterprise-level implementations.

30 March 2017

White Papers & Infographics

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White Paper

Diversity in the Digital Workplace – A Frost & Sullivan Paper

RPA is here to stay, and organizations who embrace and integrate an intelligent robotic workforce into the workplace have the potential to catapult themselves into the digital age. Check out this insightful paper by Frost & Sullivan showing how intelligent desktop automation technology can extend the value of RPA into the Customer Experience domain while also enhancing employee performance and motivation.

White Paper

Discover the Benefits of Humans & Robots Collaboration

World-renowned behavioral economist Prof. Dan Ariely explores the intuitive collaboration between robotic process automation and employees. Read all of Prof. Dan Ariely’s whitepapers on human behaviors in the work environment.

White Paper

Unpacking the True Value of Desktop Automation

Discover how a virtual assistant for each employee can enable sustainable digital transformation for enterprises today.

Brochure

NEVA – Distinguishing Capabilities Ensuring Desktop Automation Success at Scale

In order to ensure a successful Desktop Automation journey, organizations need to carefully review the capabilities and underlying technologies of Robotic Desktop Automation solutions. Learn more about the 12 capabilities that distinguish NEVA (NICE Employee Virtual Attendant) from other attended automation solutions in the market.

Infographic

NICE RPA Infographic

Understand the numbers behind the massive impact and benefits brought upon by RPA.

White Paper

The Future of Operations - Beyond Process Automation

Co-created by NICE Robotic Automation and *Deloitte, this insightful report offers organizations the practical guidance needed to successfully integrate Robotic and Cognitive automation technology into the organization’s operational make up.

Infographic

Introducing NEVA: Infographic

Understand what NEVA is, read some use cases and learn about the business value that could be achieved.

Infographic

NEVA for Compliance: Infographic

Ensure compliance with NEVA, the NICE Employee Virtual Attendant.

White Paper

What to Consider as the Automation Economy Transforms Business Today

Find out how artificial intelligence is shaping the job market, customer expectations and the bottom line.

White Paper

Report - NICE RPA Named 'Leader' & 'Star Performer' in Everest Group's Peak Matrix

Find out how NICE RPA was ranked as leading the RPA market, by Everest Group, in terms of ‘Market Impact’ and ‘Vision & Capability’. In addition, NICE RPA’s Desktop Automation solution was named as ‘best-in breed’.

White Paper

Robotic Process Automation: A New Era of Agent Engagement - A Frost & Sullivan White Paper

This paper addresses two key use cases for RPA: How RPA can be utilized as a standalone tool to automate unattended processes, or how it can assist the human employee to perform desktop tasks with greater speed and accuracy.

White Paper

RPA is Transforming Business Processes - Delivering Fast, Accurate Service, While Improving the Customer Experience

This joint paper, created by NICE and IRPA AI examines the strategic benefits of a collaborative RPA environment, supporting both attended and unattended processes, resulting in process efficiencies and enhanced service delivery.

Webinars

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Webinar

The Automation Life-Cycle Done Right

Listen to a comprehensive and practical journey exploring the depth and breadth of the RPA life-cycle as it is in reality. This webinar recording covers the following:

- Exploration of a realistic view of each phase of the RPA life-cycle with clear visuals of smart technological tools and how to leverage them fully in practice.
- A practical case study, from a NICE customer who continues to successfully embrace the RPA life-cycle fully, with many rich learnings to share.
- An understanding of how to fully empower an enterprise’s employees with the right automation technology and approach (we called it Automation for the People)

Webinar

Transforming Banking with Intelligent Automation

In this webinar recording NICE and Bain & Co explore how the convergence of humans and intelligent robots will transform banking, enhancing the customer experience while revolutionizing operations. The session covers:

- An array of rich and practical business case examples of how intelligent automation can revolutionize banking operations
- Practical guidelines for banks to make their organizations automation ready

Webinar

How Advanced Automation Can Support Processes with Complex Documents

In this webinar session conducted with Novalis and NICE Automation experts, the integration of AI technology in automation deployments (with specific reference to handling of unstructured data) is explored.

Webinar

Managing Human and Machine Interactions: Opportunities & Challenges

View this recent webinar session presented by Craig Le Clair (VP Principal Analyst at Forrester Research) on the latest insights on how RPA is transforming employees’ jobs, and how management can prepare for the future of work. The discussion is focused on production work cases that combine RPA with AI, and the differences between agent-led RPA and back-office use cases.

Webinar

Robots or Humans – Who will Take the Lead on Process Automation?

Presented by: Brad Filbert, Senior Vice President - RPA, The Results Companies

Webinar

Humans and Robots - Extend the Value of Robotic Process Automation

This webinar session explores how RPA can be harnessed to bring out the best in your most valuable resource – your people! By leveraging RPA, your people can be empowered to focus more on the human interactions that matter.

Webinar

Let’s Get Real about RPA

The art of managing robots is as intricate and challenging as managing people. This master class webinar contains practical insights from real-world experiences on implementing robotics at different scales, verticals and cultures

Webinar

The First Virtual Employee Attendant & The Future Contact Center

Customer contact leaders are seeking the optimal balance between technology and the human workforce. This case study webinar, presented by NICE’s Karen Inbar, details the role virtual assistants play in creating that synergy.

Webinar

Intelligent Virtual Assistant Technology – Transforming Tomorrow’s Workforce

Together NICE and IBM explore how Virtual Assistant technology will shape tomorrow’s workforce by augmenting human potential.

Webinar

The Future Enterprise – A Cognitive Toolkit to Advance Your Process Automations

NICE and Deloitte unpack the potential and practicalities of infusing cognitive technologies into Robotic Process Automation.

Webinar

RPA for Dummies – The Webinar

So, you’ve heard about Robotic Automation but you're not sure how to start or how it can help you? As the authors of the "Robotic Process Automation for Dummies", we have all the information you need to get you up to scratch with the industry’s hottest trend, RPA.

Webinar

Getting Digital Transformation Right: Best Practices for Planning and Execution

This session includes some tips and tricks learned from some of our most successful RPA deployments.

Webinar

Bringing Robotic Intelligence to Business Process Complexity

This Webinar session addresses the key and relevant technologies that will enable organizations of tomorrow to automate some of the most complex and challenging business processes.

Webinar

Robotic Process Automation (RPA) Evolution by Everest Group

Driven by significant product innovation, RPA is evolving from a tactical tool into a more strategically driven investment for enterprises across the globe. Sarah Burnette, Vice President of the Everest Group, discusses RPA and what it means for your organization.

Webinar

Making Self-Sufficiency Your Core RPA Platform – A Case Study Webinar with the UK’s Largest Telecom Provider

The UK’s largest network provider, EE has automated 32 processes across a wide variety of process types, realizing a saving of over 4 000 000 million seconds per month (from these automations a lone).

Blogs & Newsletters

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Blog

NICE RPA’s Research Reveals that Employees and Managers are Ready to Embrace Automation

The global workforce sees an opportunity to be liberated from repetitive, manual tasks

27 June 2019

Blog

NICE Robotic Process Automation Named a Leader in Everest Group's PEAK Matrix for Second Consecutive Year

NICE was named a leader in Everest Group's RPA PEAK Matrix report for the second consecutive year. Everest Group highlights, as an area of strength, NICE RPA's vision to develop solutions tailored for man working with machine. Other areas of strengths identified in the report are the numerous product innovations which NICE RPA released in the past year.

22 July 2019

Blog

NICE Expands Automation Training and Certifications to Support Enterprises and Partners Ahead of Automation Jobs Boom

Take a look at how we are tackling the Automation jobs boom with a range of training, knowledge resources and programs to help our customer and partner communities to successfully scale their attended and unattended automation initiatives.

17 June 2019

Blog

Behavioral Economics Meets Desktop Automation Tech Redefining Workplace of Tomorrow

We are proud to announce our special project with Dan Ariely, a world-renowned Professor of Behavioral Economics and Psychology at Duke University. In a special project called “Thinking Big About RPA”, Dan Ariely and the NICE RPA team explore the profound fit between complex human dynamics and intelligent Desktop Automation technology.

18 April 2019

Blog

Newly Enhanced Robotic Automation Community Supports RPA Job Market Growth for 2019

We have expanded and enhanced our Robotic Automation community to integrate with one of the largest global networks for RPA education and enablement, supporting the growth and professional development of the RPA industry.

23 January 2019

Blog

The RPA Life-Cycle Just Got Smarter with AI Innovation Bypassing Common Challenges

NICE RPA version 7.0, a culmination of innovative tools and features contributes new levels of value to the market.

12 December 2018

Blog

Could AI Diagnostic Tools Fuel Greater Process Automation Success?

Automation Finder is an example of AI infused technology which accelerates RPA deployment success, by intelligently and accurately pinpointing business processes which are ripe for automation.

25 September 2018

Blog

Getting to Grips with the Cognitive Automation Revolution

Even though Robotic Process Automation (RPA) is already making great strides and fast becoming the technology of choice, global businesses are starting to push the threshold into Robotic and Cognitive Automation (R&CA), by integrating more cognitive tools into their process automations.

15 August 2018

Blog

Driving Process Efficiency by Taking the Robot Out of the Human

Who would have thought that increasing business process efficiencies could make humans more human?

15 May 2018

Blog

Staying on Top of the Legal Stuff

Sometimes a firm and intuitive reminder to read the small print can save the day

15 May 2018

Blog

Converting Customer Conversations into Sales Opportunities

Imagine a world where all the sales guidance your employees need is custom selected and presented at the best possible moment during a live customer interaction…

15 May 2018

Blog

Meet NEVA the First Virtual Assistant Robot with a Human Persona

Could NEVA (NICE Employee Virtual Attendant) with her human persona and friendly smile, forever change the human robot dynamic?

15 May 2018

Blog

RPA – The Silver Bullet Supporting Enterprise Grade Chatbot Solutions

Many enterprises have turned to Conversational Bot Platforms (CBPs) as a solution for improving conversations with their customers. Since Robotic Process Automation (RPA) and chatbot integrations are a match made in heaven, we will explore the finer details including the inner workings and functionality of this dynamic.

9 March 2018