neva

Your Virtual Assistant for Work

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A Personal Assistant Bot for Every Contact Center Agent

Keep your agents engaged and on target to deliver exceptional customer service, from any location

The current digital reality has created new demands for contact center operations and service providers to deliver more personalized, real-time customer experiences. Thanks to NEVA, the market’s first attended bot designed for employees – contact center agents can instantly provide meaningful service to customers while driving additional value to the business.

  • As the leading attended bot, NEVA intelligently and seamlessly works side-by-side employees, guiding them through complex processes and automating their repetitive work.

  • NEVA helps to maintain service consistency and quality across all agents and live customer interactions

  • When onboarding new agents or introducing new processes, NEVA provides on the job training via on-screen step-by-step process guidance

  • As company policies and other regulations are frequently changing these days, NEVA displays the latest guidelines via on-screen pop-ups, instantly keeping agents up to speed at all times

  • NEVA transforms service calls into successful sales engagements, by prompting agents with the best sales scripts and automating the sales order within backend systems

  • NEVA can work collaboratively with NICE’s unattended bots to handle back office backlog, substantially increasing your agents work capacity

  • So much more than just a process bot – NEVA has intelligent automation opportunity discovery capabilities with embedded AI to identify and prioritize the processes most ripe for automation that yield the highest ROI.

Find out more about the NEVA Starter Kit and start seeing value from NEVA within days

Attended Bots are Work-at-Home Agents Too

How to Best Utilize Resources During Times of Business Upheaval

NEVA Empowers Employees Wherever They Are

Drive Efficient Service
with next-best-action guidance and quick access to relevant data and systems
Boost Employee Potential
by automating routine activities and freeing employees to focus on high-value tasks
Keep Employees Engaged
With a robotic personal assistant at their side, so they are aligned and up-to-speed

Check out more from our RPA Resources

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White Paper

Working from Home?
Leave it to NEVA

Find out how NEVA can help maintain service consistency and process efficiency, keeping your remote employees engaged and on target.

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WHITE PAPER

Building a Lean, Resilient and Agile Organization

Learn from this Everest Group report some of the needs and benefits gained from adopting a Continuous Process Optimization (CPO) solution.

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DEMO VIDEO

How to relieve IT administrators of repetitive tasks

This demo is based on actual use case that shows the manual process executed by an employee vs the automated process executed by a robot