The current digital reality has created new demands for contact center operations and service providers to deliver more personalized, real-time customer experiences. Thanks to NEVA, the market’s first attended bot designed for employees – contact center agents can instantly provide meaningful service to customers while driving additional value to the business.
As the leading attended bot, NEVA intelligently and seamlessly works side-by-side employees, guiding them through complex processes and automating their repetitive work.
NEVA helps to maintain service consistency and quality across all agents and live customer interactions
When onboarding new agents or introducing new processes, NEVA provides on the job training via on-screen step-by-step process guidance
As company policies and other regulations are frequently changing these days, NEVA displays the latest guidelines via on-screen pop-ups, instantly keeping agents up to speed at all times
NEVA transforms service calls into successful sales engagements, by prompting agents with the best sales scripts and automating the sales order within backend systems
NEVA can work collaboratively with NICE’s unattended bots to handle back office backlog, substantially increasing your agents work capacity
So much more than just a process bot – NEVA has intelligent automation opportunity discovery capabilities with embedded AI to identify and prioritize the processes most ripe for automation that yield the highest ROI.
Find out more about the NEVA Starter Kit
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How to Best Utilize Resources
During Times of Business Upheaval
Working from Home?
Leave it to NEVA
Find out how NEVA can help maintain service consistency and process efficiency, keeping your remote employees engaged and on target.
Building a Lean, Resilient and Agile Organization
Learn from this Everest Group report some of the needs and benefits gained from adopting a Continuous Process Optimization (CPO) solution.
How to relieve IT administrators of repetitive tasks
This demo is based on actual use case that shows the manual process executed by an employee vs the automated process executed by a robot