Workforce Engagement Excellence
Join us to learn how CX leaders like you drive and create a workplace of truly empowered agents and engaged employees. Hear how they leverage AI to help agents shine and transform them into business frontline ambassadors.
Award Winning WFM Practices Enabled by NICE Migration Success - ResultsCX
Discover how The ResultsCX organization with long tenure partnership with NICE migrated from on-prem solution to scalable cloud solution that has provided for benefits to drive the value and ROI. This session will showcase their strategic use of several tools within NICE’s suite including the AI/ML forecasting, NICE EEM, along with adv WFM suite to max out ROI via NICE Value Realization Services (VRS). Learn how leveraging these technologies alongside agile agent practices propelled their 24/7 business process outsourcing services to new heights of efficiency, accuracy, and client satisfaction.
Seven Disciplines to Improve Cost Center Operations with CXone WFM - IBM
How was IBM able to transform its contact center operations? By utilizing NICE CXone Workforce and Performance Management to enhance their contact center operations significantly. Discover how to leverage AI forecasting, streamline administrative tasks and bring best practices that keep the customer experience as the number one priority. Join Mary Ann Munoz and Lynda McOwen from IBM as they share tips and tricks for managing your contact center better.
WFM Power-Hour: Tips & Tricks for Getting the Most out of NICE IEX - AAA, Conduent, PHI an Exelon company
Discover best practices and alternative approaches to common WFM challenges, from leveraging Webstation and SmartSync to innovative uses of Personnel Planner and ESP. Learn how tapping into the NUG community and VRS can amplify your success. This session features female WFM leaders from AAA, Conduent and PHI, an Exelon company, and their expertise in navigating WFM complexities. Come glean new insights into forecasting, scheduling, budgeting, policy adaptation and more!
True to Interval (TTI): Ride the New Digital WFM Wave with Us - Dutch Railways, Windstream
Is it TMI? No! It’s TTI. Traditional WFM struggles with asynchronous work. NICE breaks through these challenges with True to Interval (TTI)—the next leap in effective workforce management. Join our early TTI adopters, Dutch Railways, Lands’ End and Windstream as they share what TTI is, learn how it compares to traditional WFM practices, and pick up tips and best practices for transitioning to TTI.
Empower Your Employees with Intelligent Automation While Reducing Your Workload - ElevanceHealth, FNBO, GoHealth
Building trust is crucial to every organization’s success. Employee Engagement Manager (EEM) has helped leading organizations like ElevanceHealth, First National Bank of Omaha, and GoHealth streamline workforce management and boost employee satisfaction through intelligent automation. Join us for a peek at the EEM application and learn how other organizations are using it to build trust, reduce WFM admin tasks, and optimize schedules to meet service level objectives. This panel will cover real methods and actual results for better intraday management, real-time alerting, and increased engagement. You can drive a more efficient and engaged workforce and enhance NPS in the process.
Expanding WFM To Multiple LoBs Across the Globe - DiDi, PayPal
Organizations are increasingly turning to workforce management to increase planning accuracy, reduce manual processes, and save administrative time. In this session, DiDi and PayPal will discuss how they expanded WFM to multiple lines of businesses, including LoBs outside the contact center. Explore how to move quickly, create efficiencies, and be agile while expanding WFM practices across the organization and multiple regions. They’ll share how they reduced manual processes and gained administrative efficiencies and provide insights into how you can engage teams and build trust within the entire organization across all regions.
From On-Prem to CXone - Customer Panel
Explore the transition from on-premises solutions to the cloud-based NICE CXone platform in our "From On-Prem to CXone" panel. Industry experts will discuss the benefits and critical considerations of migrating to the cloud, including strategies for minimizing downtime, ensuring data security, and integrating existing systems. Learn about the tools and support available to smooth your transition.