To deliver proven, smart, and easy CX,
you gotta have the real thing — CXone
Smarter AI
Native AI that gets smarter with every interaction.
Complete Set of Applications
Fully integrated suite of next-gen applications.
DigitalFluency
Smart, frictionless end-to-end digital-first journeys.
Cloud-Native Platform
Navigation for the changing needs of next-gen consumers.
So, ready to talk to us about next-gen CX?
The 4 Secrets to Next-Gen CX
Take your customer experience to the next level with the right set of tools
Exceed the boundaries of CX with the only true next-gen platform
When it comes to customer experiences, almost is not good enough.
It’s time to take customer experience to the next level.
Your First-gen
call center
call center
Disjointed call-forecasting and quality forms
Frustrating, costly patchwork digital approach
Generic and siloed automation and AI
Self-service guesswork
Disconnected and limited channels that force customers to start over when they switch
...
CXone next-gen
cloud CX platform
cloud CX platform
One smart and complete CX platform for employees working from everywhere
Effortless digital fluency across all interactions
Purpose-built AI for CX that empowers the entire application suite
Smarter self-service and pro-active AI outreach
Digitally fluent, seamless, and personalized customer journeys
...
