Forrester ® Research Names NICE Nexidia
a Leader in AI-Fueled Speech Analytics

NICE Nexidia has been recognized as a Leader by Forrester Research in its 'The Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018' report.

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How to Become Analytical by Nature

NICE Nexidia aims to transform organizations by instilling analytics so deeply that it becomes second nature. NICE Nexidia helps uncover valuable insights about customer behavior over their full journey with the enterprise, create long-lasting relationships with them, and improve their business outcomes.

Our solutions have proven to bring winning practices to all interactions-oriented operations. Read more on how we transform organizations, making analytics their second nature.

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Make a Difference with Analytics

Build Analytics Into your Very Nature

Our comprehensive analytics framework is supported by advanced technologies and methodologies. With analytics built into your company’s very nature, you are on the right track to positive business transformation.

Understand Your Customer's Full Story

As the only company analyzing both the masses of individual interactions and full customer journeys, we bring the widest possible understanding of customer intent and behavior.

Boost Your
Business Metrics

Designed to turn your customer interactions into actionable results, our purpose-built analytics will let you measure your progress in meeting your goals, whether in customer satisfaction, or churn reduction.

What Are Your Goals?

We partner with you to focus on the business goals you care about most:
Improve Digital

Driving Analytical Evolution Across the World
As the market leader in interaction analytics, we empower companies worldwide to take on analytics as a transformative organizational force. So it’s only natural that the world's leading companies trust us to perfect their most precious asset: their customer interactions.

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Nexidia Analytics Solution Brief

Learn more about how Nexidia Analytics uncovers valuable insights.

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8 Ways to Become Analytical By Nature

Become an analytics expert and make analytics your second nature.

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Customer Journey Solution Brief

Find out how to design and deliver the perfect customer journey.

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IVR Optimization Brochure

Understand how to improve your customer’s experience in the IVR.

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