Empower Excellence Everywhere

In today’s new reality, maintaining a high level of employee performance and engagement is a real challenge.

Based on a native cloud platform and infused with advanced AI capabilities, an Agile Workforce Engagement Management (WEM) approach enables Customer Service organizations to gain continuous visibility into their employee performance and empower them to provide exceptional experiences.

Keep your contact center under the same roof

Leading in a New Reality

GAIN VISIBILITY
Understand employee
activities and behaviors
DRIVE ENGAGEMENT
Boost employee commitment
and motivation
ENSURE PERFORMANCE
Coach employees to meet and
exceed business goals

10 Best Practices for Agile WEM

Learn how you can empower and motivate your employees to deliver excellent customer service wherever they are.

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Enjoy All the Benefits Under One Roof

  • Get full visibility into employee actions using
    Desktop Analytics
  • Understand employee performance and identify areas
    for improvement
  • Empower employees to perform better using gamification
    to increase motivation and improve service
  • Ensure compliance with internal policies and external
    regulations in a distracting home working environment
  • Proactively identify any regulation or data security violations
    and initiate an automated process for review and action

The CX
Agility Index

Is your contact center agile enough to be successful in the new reality? Take a short assessment to find out where your organization is on the CX Agility Index and receive next-step recommendations.

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Leading CX Agility with NICE Performance Management

With employees working from anywhere, it is critical to understand their challenges and engagement levels. With NPM CX, organizations can turn challenges into actionable insights and drive performance through engaging activities.

NICE Performance Management Empowers Employees by:

Knowing what to target – Increase visibility and analysis into employee activities with Desktop Analytics and WFM, to assist in targeting areas supporting improvement opportunities
Personalized guidance – provide employees with personalized and focused guidance to improve performance
Gamifying the pursuit of excellence – Provide engaging activities that foster friendly competition and motivates employees to meet goals
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Know Your Employees
So You Can Guide Them to Success

With the new reality of working from anywhere, organizations need to broaden their visibility and transform employees into the best that they can be.

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Leading CX Agility with NICE Compliance Center

As we continue to work from home contact centers must maintain and develop remote work capabilities for the post-COVID era as well. The new Internal Policy Adherence package of NICE Compliance Center helps ensure agents' quality of service and reduce compliance and security risks, providing control and peace of mind while you and your agents work from home.

NICE Compliance Center empowers IT and compliance officers by:

Automating processes for maximal efficiency
Optimizing operations using compliance APIs
Easily adapting to policy and regulation changes
Simplifying compliance workflows to prevent violations
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A Watchful Eye, Anywhere

The new Internal Policy Adherence package of NICE Compliance Center helps ensure agents' quality of service and reduce compliance and security risks

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The Expert Guide
to the New Reality

Learn how to keep renewing and adapting, while providing exceptional experiences for your customers and employees.

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Find out what other CX
Leaders are planning!

Read the New Leadership Survey that shows the road contact center should take to thrive in an uncertain world.

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Deliver Right-Time
Experiences in Customer
Service Through Digital

How to deliver the right information or service, to the right person at the right time on the right device leveraging Digital Channels and Analytics.

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