Unpacking the True Value of Desktop Automation

A Virtual Personal Assistant for Every Employee as a Sustainable Enabler for Digital Transformation

This white paper unpacks and explores the fascinating technology powering NEVA (NICE Employee Virtual Attendant), that is Desktop Automation. In today’s digital economy most enterprises are embracing various forms of digital transformation practices, in order to remain relevant and competitive. Desktop Automation technology is a critical component in any digital transformation initiative, as it provides the human workforce with real-time guidance and support.

We will examine the importance and complexity of the desktop environment within organizations today and also reveal the significant impact and ROI generated from desktop automation initiatives.