Your ability to deliver a superior customer experience is a crucial differentiator. So why wait days for the reports you need to optimize service delivery and business outcomes when you can analyze and act on your data now? Spreadsheets and siloed system reports are untimely, labor intensive, error prone and difficult to access and act on.
NICE Uptivity Performance Management tools break down barriers to consolidating, analyzing and acting on your operational performance, quality, and voice of the customer metrics. All you need to make confident decisions is at your fingertips:
Easily collect, aggregate and weight performance data from any number of disparate systems.
Agent Tickers and Dashboard Workspaces
Drill through charts and perform your daily reporting and QA tasks right from your dashboard. Tickers keep supervisors and agents apprised of real-time metrics to gauge success and affect improvements.
Reports & Analytics
Get fast access to ad-hoc analytics and interactive interval, agent, group and site-level reports.
Messaging & Alerts
Send and track broadcast messages, or trigger alerts and reminders based on business rules.
Assign personalized E-learning based on performance and skills gaps – and track its effectiveness.