NICE inContact CXone, the world’s #one cloud customer experience platform

What does it take to optimize your business operations and offer your customers the seamless experience they want? It takes one. NICE inContact CXone.

Be agile, be first

Here it is, the fully-integrated cloud customer experience platform you need to act smarter, respond faster, and be the first in customer experience. Now you can turn innovation into value, scale up when you need, and add new capabilities whenever the situation demands it.

One experience

Smarter teams, faster action

We’ve unified and integrated everything you need to keep your team productive, engaged and empowered to deliver a seamless customer experience: omnichannel routing, analytics, artificial intelligence and workforce optimization. And with continuous, automatic improvement, the results get better and better.

One leader

Your safe choice

The analysts have unanimously recognized NICE and inContact as leaders in customer experience. We handle over 6 billion interactions a year and have over 200,000 agents in the cloud. Our customers include 85 of the Fortune 100. Add our financial strength and stability and our leading R&D spend, and you can see why CXone is the right choice for businesses of every size.

One path

For today, and tomorrow

Wherever you are on your cloud journey, CXone is all you need. With initial turn-up averaging 60 days, you’ll soon be on your way to a full cloud native platform. You can transition your applications to the cloud at your own pace and as your on-premises and cloud capabilities will always be fully integrated, your current investment will be protected.

One cloud

Never rip and replace again

CXone is the fully scalable and elastic single cloud platform you’ll never need to replace. You only pay for what you use and are free to scale up and down as required. Our offering is open and extensible, with over 250 APIs and 75 development partners. It even includes the industry’s only voice service level agreement.


10 Reasons to
Upgrade to CXone

If you can’t offer your customers the experience they expect, they’ll go elsewhere. Our eBook explains why upgrading to CXone is essential.

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Point of view

Our newsletter featuring Gartner research will help you understand how much you could save in TCO.

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The Full Story

Our new brochure explains everything you need to know about the CXone platform, its features and all the details.

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