White Papers

Stop the madness of employee churn

Due to the widespread impact of The Great Resignation, contact center leaders must be creative to attract and keep the staff necessary to serve their customers. Some eye-opening research collected from Gallup in March 2021 found that 48% of the working population in the United States is actively job-hunting or seeking new opportunities. 

Employee attrition is also a costly issue. In this white paper, thought-leader and creator of the Human-Centered Change™ methodology, Braden Kelley, shares his advice on how contact center leaders can stop employee turnover amidst The Great Resignation.

What you’ll learn is: 

  • How The Great Resignation is impacting contact centers
  • Why Retention matters
  • The three main reasons agents are quitting
  • Four actionable ways you can reduce employee attrition
  • The link between customer experience and agent experience